IT Support Technician II (hybrid – Tarrytown, NY)

IT Support Technician II

For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. At IMA, we are not just a company; we are a community committed to making a difference.

The IMA Group is seeking a skilled and motivated IT Support Technician II to join our Information Technology team. In this role, you will be responsible for installing, troubleshooting, repairing, maintaining, and supporting computer hardware, software, and related peripherals across IMA locations. You'll play a key role in system administration, backups, and network support, while also assisting in software training and providing technical expertise to both staff and satellite offices.

This is a hybrid position based out of our Tarrytown, NY headquarters. The schedule is Monday–Friday, 8:00 AM to 4:30 PM, with occasional weekend availability required. This hybrid role requires at least three days per week on-site in our Tarrytown office, with flexibility for remote work on the remaining days. The salary range is $25 an hour to $27 an hour, depending on experience.

Key Responsibilities:

• Install, maintain, troubleshoot, and repair computer hardware and peripherals.
• Install, administer, and optimize network operating systems and client software.
• Perform and monitor daily system backups.
• Assist in the administration of the company's WAN connecting satellite offices.
• Provide support and training for application software.
• Deliver excellent customer service through professional and courteous interactions.
• Complete additional IT support duties as assigned.

Education:

• High School Diploma with advanced technical or management training required.
• Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred.

Experience:

• 1 year of experience in a similar role is required.

Benefits:

• Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages.
• Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
• Retirement: A 401k plan with employer matching for a secure financial future.
• Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage.
• Tuition Assistance and Student Loan Repayment Assistance: Benefit from IMA's tax free tuition reimbursement and tax-free student loan repayment assistance program to fuel your ongoing educational journey and to help you pay for the degree you already have!
• Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families.

The IMA Group is an Affirmative Action/Equal Opportunity Employer.

Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.