Customer Service Specialist

Part-Time Customer Service Specialist

The Excalibur Group is currently seeking a Part-Time Customer Service Specialist to support a local contract in Washington, DC.

Duties/Responsibilities

• Support a team with customer service for the agency's residential food waste collection program.
• Monitoring and managing a program-specific email inbox.
• Responding to emails and voicemails within 1-2 business days.
• Entering and closing out resident service requests for missed collections and bin replacements on daily basis.
• Connecting residents to appropriate resources and services; and assist with answering phone calls.
• Arrive on time to work daily in accordance with an agreed upon work schedule within the scope of hours outlined.
• Provide supervisor with at least two (2) weeks notice for planned time off.
• Provide supervisor with notice of unplanned time off, such as time off due to sickness, at least 1 hour before scheduled start time.

Requirements

• Ability to communicate effectively orally and in writing.
• Ability to understand resources and services in the District, particularly solid waste collection services.
• Working knowledge of Microsoft Suite: Word, Excel, OneDrive, Outlook, and Teams.
• Skill in effectively dealing with confidential and sensitive issues.
• Ability to answer emails and calls and enter data into electronic record simultaneously.
• Ability to enter and maintain customer records in the agency's databases and spreadsheets in an accurate and timely manner.
• Previous work experience and excellent skills in data entry, use of databases, use of Excel and the ability to populate spreadsheets, and general information management.
• Ability to conduct needs assessments for residents over email and on the phone and respond accordingly in helpful and solutions-oriented manner.
• Ability to comprehend, interpret, explain and make decisions in accordance with established policies, procedures, practices and regulations of the agency.
• Ability to use tact and discretion when communicating with District residents and dealing with adverse situations.
• Prior customer service experience is required; call center experience is preferred.

Hours Of Operation

Mon. - Fri. 9:30am - 5pm (must have the availability to work during these hours) Washington, DC

Part-Time Role (Up To 20 Hours Per Week) Pay Rate

• $25/hour

How To Apply

If interested in this opportunity, please apply on our website by visiting www.theexcaliburgroup.com. Preference will be given to all qualified applicants who live in a federally certified HUBZone. The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.