Remote - Client Service Representative (customer Services) - Remote Eligible

Join The Credit Pros for a 100% Full-Time Remote Opportunity

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a client service representative, you'll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP's customers to solve their issues.

What You'll Be Doing:

Respond to customer inquiries and requests over the phone, email, and chat based on SOPs

Utilize TCP's tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations

Escalate and distribute customer issues to relevant departments as per guidelines

Record, review, and follow-up on requests and resolutions

Investigate and research solutions

Update customer records during conversations

Meet and exceed quantitative metrics and KPIs including client facing time, call quality, and occupancy