Solutions Customer Service Assistant

Thales Order Management Specialist

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we're shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Job Description

Co-ordinate the order treatment with appropriate Solution Sales, Account Managers, Project Manager, Sales Operation, and Finance department.

Responsible for generating orders and invoices

Responsible for processing credit note

Assist in administrative duties

Other duties assigned by superior

Main Responsibilities

Scope: ASIA regions

Main interface with sales, finance and project management during order treatment process.

Follow up with sales on PO to be received

Organize kick off meeting (Engagement Review) at purchase order reception for projects with all solution actors: Project Manager, Sales and Finance (Oracle Engagement reviews)

PO Booking in Oracle and tracking list & follow-up projects till invoicing

Support on risk order entry in system

Support the credit management on customers' overdue treatment with Sales & Finance team

Support the financial controller on quarterly PO booking consolidation

Assist on monthly PO booking and billing data extraction and cross check with manual data

Assist on tracking for transaction fee order management

Assist on documents storage in local shared folder, arrangement for courier service on invoicing documents

Collaboration with cross team / BU on order management process

Qualifications

Education & Experience

Minimum diploma

At least 2 years of relevant experience in backend customer service support

Skills

Bilingual in Mandarin and English (Need to liaise with Mandarin speaking colleagues)

Sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules…)

System Tools: IT Literate (Microsoft Pack Office, …), Oracle & Microsoft Dynamic knowledge is a plus

Proficient in MS applications: Advanced Excel & Powerpoint

Personal abilities

Use to work in complex administrative structures

Customer service oriented

Rigor & stress resistant

Ability to work across various organizations in the group

Team player

Pro-active and good working attitude

Good at interpersonal-& intercultural communication