TPWD - Customer Service Representative I (fluctuating Hours)

Customer Service Representative

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program.

All applications must contain complete job histories in the WORK HISTORY SECTION to include job title, dates of employment (month/year), hours worked per week, name of employer, name of supervisor and phone number, description of duties performed. Volunteer experience credit is counted toward any experience requirement. Part-time experience credit is prorated based on the duration and hours worked per week. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. College transcripts are required at the time of interview if education is used to meet the minimum requirements of the job posting.

Qualified veterans are encouraged to apply. Required forms that will need to be attached with application for Military Employment Preference include Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Physical work address: Huntsville State Park, 565 Park Road 40 West, Huntsville, Texas 77340.

General description: Under the direction of the Store Manager, this position performs entry-level to routine customer service work. Performs general clerical duties and provides customer service and information to the public for Huntsville State Park. Responsible for fee collection, campsite registration and accounting for daily revenue. Operates boat house and park store providing customer service, safety guidance and assistance with boat operations. Operates credit card machine in addition to point-of-sale machine. Prepares reports, correspondence and maintains files. Performs light maintenance and cleaning of store, office and restroom areas. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Qualifications: Minimum qualifications: graduation from high school or GED. Experience: no experience required. Licensure: must possess or be able to obtain, within 30 days of employment, a valid state driver's license. Preferred qualifications: one year of clerical experience in accounting, typing, filing, record keeping and data entry. Experience in use of automation equipment or word processing and spreadsheet equipment and software.

Knowledge, skills, and abilities: knowledge of general office procedures. Knowledge of administrative and clerical procedures. Knowledge of basic mathematics. Knowledge of telephone procedures and etiquette. Skill in using MS Word, Excel and Outlook. Skill in effective verbal and written communication. Skill in providing quality customer service in a courteous and professional manner. Skill in using standard office equipment. Skill in preparing reports. Skill in managing several projects simultaneously. Ability to maintain confidentiality. Ability to accurately handle cash transactions and account for revenue collected. Ability to accurately follow instructions. Ability to work independently with little or no supervision. Ability to work as a member of a team. Ability to work under stressful conditions. Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities. Ability to perform manual labor including, lifting supplies and materials up to 50 lbs. Ability to conduct work activities in accordance with TPWD safety program.

Working conditions: required to work in a public park with overnight camping and day use. Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays. Required to work flexible schedules resulting in work hours being reduced or extended as needed. This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates. Required to adjust to changing schedules. Hours may be reduced or extended.