Join Us For Our Career Fair, Tuesday, January 6th, Bilingual Customer Service Representatives

Kemper Corporation Job Opportunity

Join us on Tuesday, January 6, 2026, in McAllen, Texas. Kemper Corporation is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to assist our clients (agencies and customers) with questions and changes to their insurance policy. Our contact center is open from 8:00am to 8:00pm CST, with rotating Saturdays 8:00am to 5:00pm approximately every three weeks. This position will be working CST hours. Training will last six to eight weeks, Monday – Friday 9:00am to 5:30pm CST.

Position Responsibilities:

• Employee will review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
• Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries.
• Provides superior customer service and offers solutions and/or options within company guidelines.
• You may be asked to periodically attend office-based training or meetings as needed.

Position Qualifications:

• High school diploma or GED.
• Six months previous customer service experience required. Call center and/or insurance-related experience preferred.
• Fluent Spanish/English communication skills preferred, pleasant telephone demeanor, and multitasking skills required.
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
• Successfully completes all required new hire training as per departmental guidelines.
• This selected candidate will be required to work in our McAllen, TX office location.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.

Our employees enjoy great benefits:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.