IT Support Analyst

Job Posting

Top Skills' Details

1. Windows 11

2. O365 Troubleshooting

3. Active Directory Troubleshooting

4. SCCM

Required Skills:

- 3-8 years of IT Hardware and software support

- Windows 11

- O365 Troubleshooting/Administration experience

- AD Troubleshooting (Password resets, groups etc)

- SCCM for imaging

- Passion for Customer Service

This position is not a senior-level role. Ideal years of experience will be between 3-8 years. This is a long term contract and candidates must have 365 experience, including administering and troubleshooting.

Responsible for providing a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and software to ensure optimal workstation performance. This individual will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. This role reports to the Desktop Supervisor.

Deliver and set up end users' computer equipment to the network.

Research, resolve and respond to end user issues/problems/questions in accordance with current standards and SLOs. Problems are resolved via telephone or by visiting end users and resolving on site.

Perform hands-on fixes, including but not limited to installing and upgrading software, installing hardware and configuring systems and applications.

Validate and test fixes to ensure end user problem has been adequately resolved.

Perform post-resolution follow-ups to end user requests.

Assist with the installation of end users computer equipment at new sites.

Perform preventative maintenance, including the checking and cleaning of workstations, printers and peripherals.

Assist with the Help Desk with calls (trouble ticket) to resolve end users hardware/software problems in a timely manner.

Create quality support tickets to ensure proper information has been gathered and documented, appropriate approvals obtained, ticket statuses updated and routed to the proper support teams if required.

Leverage internal groups to escalate, prioritize and resolve problems in a timely manner for the end users.

Assist the Sempra Facilities team with client Changes/Adds/Moves.

Evaluate documented resolutions and analyze trends for ways to prevent future problems and report these to the Desktop Supervisor.

Document Desktop procedures and update knowledge base.

- Print server management

- Mobile device management

- SCCM Configuration management

Experience – Must have demonstrated knowledge of Microsoft business applications such as Exchange Server, Outlook in workgroup mode and Microsoft Office Suite. Must be familiar with general networking concepts, including topologies, switches, routers and associated protocols.

Additional Skills & Qualifications

Customer Service, White Glove support, strong communication both verbal and written. Ability to train non-technical and technical folks.

Physical Requirements – Must be able to lift 30 to 50 pounds of weight.

Pay and Benefits

The pay range for this position is $27.00 - $31.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston, TX.

Application Deadline

This position is anticipated to close on Aug 12, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.