IT Service Support

IT Service Support Analyst

The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. The National Service Desk (NSD), as part of IO&C, provides front-line IT support services for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact. We are seeking an IT Service Support Analyst to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service requests (routine service-related tasks). Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that's in the office or remote. The NSD Service Support Analyst will start onsite for the first 90 days. A Workplace Flexibility Program will be reviewed and if offered to an employee, 1 day from home and 4 days from the office. Subject to change as Schwab is continually evaluating the current environment to best care for the safety and well-being of our employees.

What you have:

• 3 - 5 years of experience working in a service desk or customer service environment
• 3 - 5 years of technical support experience
• 3 - 5 years of phone and/or chat support experience
• Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
• Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
• Bachelor's or Associates degree in Information Technology or a related field is a plus
• CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus

What's in it for you:

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.