Help Desk Specialist I

Help Desk Specialist I

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for a Help Desk Specialist I. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues. Essential duties and responsibilities include the following. Other duties may be assigned.

Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues

Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues

Document and track the details of the issue, status and resolution, using the help desk tracking application

Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue

Perform end user computer refreshes

Complete work orders, fully documenting each step of the troubleshooting process

Aid with division office moves

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to work on-call rotation

Ability to work overtime

Ability to travel overnight

Education and/or Experience

High school diploma or general education degree (GED)

Two to four years related experience and/or training in an IT support environment

Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version

Experience replacing basic components of various makes and models of system and printer hardware

Must be able to troubleshoot all aspects of computer components

Ability to adapt to a constantly changing environment

Possess strong interpersonal, written and verbal communication skills

Proficiency with MS Office and email

The employee must frequently lift and/or move up to 50 pounds

Preferred Qualifications

Windows/Android/Apple phone support experience a plus

Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus

CompTIA A or similar certification a plus

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and Company Holidays

Multiple Voluntary and Company provided Benefits