Customer Success Specialist - Virtual Fencing Technology

Rancher Success Specialist

The Rancher Success Specialist will be the lead in delivering and developing training for end user customers. The position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor data. The position will work closely with end customers, technical support, and sales to ensure customer user experience and satisfaction with Vence grazing management technology.

Key responsibilities may include, but are not limited to:

• Train end user to successfully enter, interpret and analyze the Vence technology data
• Customize user portal and user reports to improve the user experience with software.
• Recommend changes to customers current process allowing for full implementation of Vence technology.
• Consult with owners, managers and users as required to improve customer experience.
• Ensure all questions are expediently addressed, resolved and documented in CRM.
• Recommend additions to quick guides and customer communication for improvements.
• Assist with gathering of testimonials, case studies and video clips.
• Actively raise issues and recommend improvements to support services.
• Use project management skills and organization to successfully manage multiple projects at once.
• Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.
• Interface with Engineering to recommend improvements for Vence technology
• Assist marketing to write newsletter and Ag media stories related to Vence technology
• Work with Sales and Marketing to organize User groups and farm demonstration.

Education minimum requirement:

• High school diploma required.
• Bachelor's degree in animal health, Agriculture, Business or relevant study is preferred.

Required skills/abilities:

• Demonstrated understanding of the beef industry and cattle grazing.
• Excellent interpersonal communication and presentation skills
• Successful candidate must be flexible and have the ability to adapt to a changing environment
• Able to quickly build trust and rapport with customers.
• Time management and strong organizational skills.
• Must possess a valid U.S. motor vehicle driver's license without restriction.
• Excellent written, verbal and MS office skills.
• Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction.
• Experience working with ranching community preferred.

Required skills:

• Account Management
• Adaptability
• Agricultural Economics
• Agriculture
• Farming
• Animal Husbandry
• Case Study Research
• Customer Communications
• Customer Experience Design
• Customer Experience Improvement
• Customer Experience Management
• Customer Relationship Management (CRM)
• Farm Business Management
• Field Sales Support
• International Travel Arrangements
• Interpersonal Communication
• Job Descriptions
• Knowledge Gathering
• Lead Generation
• Livestock Management
• Multi-Management
• Newsletter Writing
• Order Processing
• Ranch Management
• Relationship Building

Salary range for this role is $77,700.00 - $122,300.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

Requisition ID: R377231