Customer Service Representative

Now Hiring: Hybrid Customer Service Representative - Irving, TX

Adecco Healthcare & Life Sciences is seeking a Customer Service Representative to join our growing team. In this role, you'll be the friendly, professional voice assisting patients, healthcare providers, and internal teams—coordinating prescription shipments and ensuring a smooth, positive experience for all. Pay Rate: The anticipated wage for this position is between $17 and $19/hr. Hourly wage depends upon experience, education, geographic location and other factors. Schedule: Monday–Friday, with shifts between 8:00 AM–7:00 PM CST. Typical start times range from 9:00 AM–10:30 AM (final schedule assigned upon hire). Training: Onsite daily for 2–4 weeks, then hybrid (at least 1 day/month onsite, subject to business needs).

Key Responsibilities:

• Answer incoming calls and provide clear, accurate information.
• Contact patients to gather essential information for scheduling medication shipments.
• Accurately coordinate and schedule prescription deliveries (initial and refills).
• Maintain complete, accurate patient records.
• Follow HIPAA and compliance regulations at all times.
• Participate in cross-training and support other teams/programs as needed.

Qualifications:

• High school diploma or equivalent required.
• 1–3 years' customer service experience preferred (call center or healthcare setting a plus).
• Strong phone communication skills and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.

Perks & Growth Opportunities:

• Hybrid schedule after training.
• Cross-training opportunities across other programs and technician teams.
• Inclusion in team events and activities.

Apply Today! Join Adecco Healthcare & Life Sciences and help us provide exceptional service that makes a real difference in patients' lives. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.