Cloud Customer Success Analyst Casino - Las Vegas

Cloud Customer Success Analyst

Location: Las Vegas, NV (Hybrid Role) Travel: Up to 25% No visa sponsorship is available for this position. Join our team as a Cloud Customer Success Analyst for our Casino Clients! Are you ready to make a significant impact in the exciting world of casino gaming and hospitality? As a Cloud Customer Success Analyst, you'll be at the forefront of innovation, driving growth and success for our Gaming clients. We're looking for passionate individuals who thrive on collaboration and are eager to contribute to a diverse and inclusive team. Here's what you'll be doing:

Key Responsibilities

• Unlock Growth Opportunities: Identify and quantify potential upsell revenue streams for Nor1-sourced Gaming clients.
• Build Lasting Relationships: Establish and nurture positive relationships with key Gaming clients at all levels within their organizations.
• Launch Innovative Products: Collaborate with new and existing Gaming clients to successfully launch products that elevate their offerings and enhance guest experiences.
• Create Engaging Training Resources: Design and organize comprehensive training documents and presentations, ensuring our clients are well-equipped to maximize our solutions.
• Assess and Address Training Needs: Communicate with internal and external users to identify training needs, ensuring all users are empowered and knowledgeable.
• Operational Excellence: Provide day-to-day operational support for Gaming clients, assisting with product configuration and resolving IT issues to ensure seamless functionality.
• Expand Our Client Base: Leverage existing relationships to acquire new Gaming clients, broadening our impact in the industry.
• Collaborate for Success: Work closely with internal and external integration teams to activate all revenue streams and ensure they're functioning optimally.
• Harness Data Insights: Partner with our internal Data Scientists to gather and analyze business intelligence that informs strategic decisions.
• Become a Gaming Expert: Immerse yourself in understanding our Gaming clients' brand differentiators, including loyalty programs, technology platforms, market dynamics, and brand strategies.
• Innovate Beyond the Norm: Take initiative and perform functions that enhance our business, even if they fall outside your usual scope of work.
• Adapt to Diverse Needs: Provide exceptional support across various time zones, including early mornings and evenings, to cater to our global customer base.

Ideal Skills and Qualifications

Experience: 5+ years in the hospitality industry, preferably within hotels, bringing a wealth of knowledge and perspective.

Detail-Oriented: A hardworking, organized individual with a strong attention to detail and a desire to learn and succeed.

Adaptability: A self-starter who can quickly adjust to changes and respond to clients' evolving needs.

Interpersonal Skills: Strong communication and observational skills that foster collaboration and motivation among team members and clients.

Team Player: A champion of teamwork, actively engaging with colleagues and assisting them beyond your current responsibilities.

Relationship Builder: Capable of navigating complex organizational structures, engaging stakeholders across various departments (Revenue Management, Operations, Loyalty, eCommerce, Sales & Marketing).

Analytical Mindset: Proven analytical skills, with the ability to interpret data trends and translate insights into actionable strategies.

Effective Communicator: Exceptional written and verbal communication skills, able to summarize complex concepts for diverse audiences.

Tech-Savvy: Proficient in Microsoft Office applications, with a desire to work with data analysis tools.

Resilience: Able to thrive under pressure, managing a full workload and tight timelines.

Willing to Travel: Flexible and ready to travel domestically and internationally to support our clients.

If you're excited about joining a vibrant team that values diversity and innovation, and you're ready to help shape the future of the casino gaming industry, we want to hear from you! Apply today and become part of a dynamic organization where your skills and passion can shine!

Career Level – IC2

Responsibilities: In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers.

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC2

About Us: As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.