Customer Service/lab Assistant

Job Title

Function as liaison between clinics and laboratory, providing excellent service to provider's office, patients, and staff

Perform in-service with offices and clinics to demonstrate the use of Laboratory Information Systems, test orders, requisitions, and specimen labels,

Maintain patient confidentiality

Assist Client Service Manager, Lab Director and/or billing staff with billing and collection issues

Attend clinic(s) staff meetings to address laboratory issues

Answer phones at the main lab to troubleshoot problems with specimens, orders, and general complaints from offices and/or clinics

Checking pending and problems logs daily to fix issues related to processing, phlebotomy, or reference lab work

Deliver supplies when needed at offices and clinics

Other duties as assigned by the Client Service Manager and Laboratory Director.

Performance Requirements and Experience:

High School Diploma

Experience in the Healthcare field (preferred)

Customer Service experience preferred

1-2 years experience in a laboratory environment

Basic computer and data entry skills

Strong communication skills; written and verbal

Ability to work independently or within a team environment

Well-organized and high-level attention to detail

Ability to sit and/or stand for extended periods of time