Vendor Account Manager

Vendor Account Manager Job

Concentrix is the intelligent transformation partner. We are solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we are the partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.

Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.

As a Vendor Account Manager, you will be at the forefront of optimizing our resource management processes to align with our strategic goals and project needs. You will collaborate closely with leaders in Strategy & Operations and Professional Services to enhance staffing methodologies that maximize team productivity and project success. Your leadership in guiding weekly meetings and forecasting future resource demands will be vital in maintaining an efficient and accurate resource management system.

Responsibilities:

• Develop and implement a comprehensive resource management plan that aligns with organizational goals and project requirements.
• Collaborate with Strategy & Operations and Professional Services leadership to optimize staffing practices for best utilization.
• Assign the right people to projects based on skills stored in the system of record, availability, and project requirements shared by project team.
• Lead weekly meetings to ensure project needs are met and to share key business updates.
• Forecast future resource needs and proactively address potential resource gaps.
• Ensure resource management system of record is up to date and accurate.

Qualifications:

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in staffing project teams, management consulting, corporate strategy, or equivalent.
• 1+ years of experience with technology professional services (desired).
• Experience using Salesforce or another CRM.
• Ability to prioritize workload and ensure project teams are staffed in the most effective manner.
• Basic understanding of capacity planning models.
• Experience in staffing and forecasting in fractional staffing models.
• Preferred: Knowledge of cloud technologies, products, trends, and market dynamics.
• Preferred: Experience with Looker or a similar BI tool.
• Preferred: Working knowledge of FinancialForce

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $79,000 - $85,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

Location: USA, GA, Work-at-Home

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.