Technical Specialist 2 - Building Maintenance Zone Manager

Technical Specialist 2 - Building Maintenance Zone Manager

Salary: $83,250.00 Annually Location: Nashville, TN Job Type: Full-Time Civil Service Job Number: 26046E Department: General Services Division: Building Operations & Support Services Opening Date: 09/15/2025 Closing Date: 9/29/2025 11:59 PM Central

Position Description: The Maintenance Zone Manager position provides supervision to the facility management staff and Zone supervisor(s) to ensure the successful delivery of building operations and support services for the facilities managed by General Services. Performs related duties as required and may be required to serve on call.

Typical Duties:

• Manages day to day facility operations and maintenance including supervision of staff and vendors.
• Assists the Facility Maintenance Manager in researching and implementing new processes and technology to improve operational efficiencies.
• Supervises delivery of contract services.
• Maintains excellent customer relationships and customer service orientation of the team.
• Assigns work orders for contract service providers and technicians.
• Ensures timely and quality service delivery to customers.
• Communicates contract service findings to technicians and management to resolve problems.
• Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
• Approves completed paperwork and invoices submitted by vendors.
• Trains vendors on work order and billing procedures.
• Reviews invoices against service records.
• Maintains files on work orders, proposals, and department files.
• Monitors customers inquires and concerns through the integrated workplace management system.
• Assists technician and management with necessary information for facility inspections.
• Uses PC for work order system, email and training.
• Assists with process and procedure training of vendors.

Minimum Qualifications:

Education and Experience: High School Diploma or equivalent and ten (10) years of Facility Management experience including five (5) years of increasingly responsible supervisory/lead experience and/or project management experience. Additional education may be considered in lieu of some experience.

Licenses Required: Valid Driver License. Selected employee must be able to pass an MNPD background check.

Preferred Experience, Knowledge, Skills, and Abilities:

• Experience utilizing green building practices and LEED.
• Experience writing, comprehending and interpreting instructions; short correspondence, routine reports and memos and ask clarifying question to ensure understanding.
• Experience presenting information to large and small audiences.
• Intermediate computer skills, including Microsoft Office, AutoCAD, and Integrated Workplace Management Systems or similar tracking software systems.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations. Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Metro Nashville Government offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.

Core Benefits:

• Medical: Choice of two plans; Metro pays 75% of premium.
• Dental: Choice of two plans; Metro pays for single coverage.
• Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium.
• Pension: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees.
• Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days).
• Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years.
• Work Life/Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free.
• Other: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro.
• Paid leave: (Full-time employees)
• Vacation: 10 vacation days a year; increasing after 5 years of service.
• Holidays: 12 holidays per year.
• Sick leave: 12 days of sick leave per year.
• Other leaves: Judicial leave, military leave, bereavement leave.
• *See the Human Resources webpage for more details and optional benefits at nashville.gov/hr

Required Question:

Employer: Metropolitan Government of Nashville & Davidson County Address: Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210 Phone: (615) 862-6640