Netsuite Senior Customer Success Advisor

Customer Success (CS) Senior Advisor

Role Overview: The Customer Success (CS) Presales team (Consulting) is responsible for assisting the Direct Sales Organization to maximize Annual Recurring Revenue (ARR) while setting the groundwork for successful implementation projects by the Customer Success (CS) Delivery organization. Our Customer Success Presales Team provides NetSuite implementation, product and industry thought leadership during the sales cycle. They do this by identifying prospect's business objectives and aligning those to our SuiteSuccess product offerings. This includes scoping, estimating, documenting, and communicating the prospect's solution and implementation strategy. CS Presales team members work with a variety of stakeholders including prospect's C-Level executives and Oracle NetSuite's Account Executives, Solution Consultants, Solution Architects, Delivery Consultants and Sales Leadership.

This individual contributor role, as a Customer Success (CS) Senior Advisor, brings 10+ years of experience as a successful technology implementation consultant/project manager and 5+ years' Oracle NetSuite implementation experience within a given industry or an IC3 that has developed equivalent expertise. A CS Senior Advisor leverages their experience to support the most complex deals with our Direct Sales teams. This role is responsible for estimating, scoping, solutioning, and pitching a NetSuite solution, providing NetSuite solution and industry expertise, supporting the development of junior resources, and assisting them in the sales cycle. A CS Senior Advisor is expected to participate and/or lead team initiatives.

Key Responsibilities:

• Partner with AEs, SCs, and Delivery resources to lead presales engagement for complex opportunities.
• Advocate and articulate the SuiteSuccess methodology to prospects and internal teams.
• Translate customer processes and objectives into accurate SKUs, scope, estimates, and Statements of Work.
• Deliver compelling, tailored presentations and value propositions to C-suite and operational stakeholders.
• Navigate complex objections, scope negotiations, and deal risks.
• Maintain detailed documentation of deal status, solution evolutions, and estimate iterations.
• Provide structured knowledge transfer to implementation teams to enable successful delivery.

Industry, Product, & Competitive Expertise:

• Deepen industry acumen through ongoing education, field engagement, and participation in relevant groups.
• Contribute to industry-specific content, competitive insights, and CS thought leadership.
• Expand functional expertise across additional NetSuite modules (e.g., WMS, QMS, FSM, MES, NSAW, NSPB, SuitePeople, eCommerce).
• Stay current on competitive landscape and market trends.

Coaching, Mentoring & Cross-Functional Collaboration:

• Coach and mentor junior team members; articulate teachable points of view and best practices.
• Partner closely with CS Vertical Leads, Delivery Leads, and Solution Architects to align on strategy.
• Serve as an advisor to internal teams during early implementation phases when needed.

Process & Team Improvements:

• Participate in ongoing CS process improvement initiatives.
• Identify gaps or opportunities to enhance presales efficiency, deal quality, and cross-team alignment.
• Conduct lessons-learned reviews and share insights to drive organizational improvement.
• Support creation of standardized approaches for scoping, estimating, and contracting across industries.

Preferred Qualifications:

• Bachelor's degree in business, Accounting, Computer Science, Software Development, or related field.
• 10+ years of consulting, implementation, or project management experience in technology.
• 5+ years of hands-on Oracle NetSuite implementation experience (or equivalent IC3-level expertise).
• Strong preference for industry expertise in: Food & Beverage, Process Manufacturing (Secondary: Discrete Manufacturing).
• Exceptional influencing, communication, and customer-facing presentation skills.
• Ability to proactively identify challenges and drive solutions.
• Demonstrated ability to mentor and coach peers.
• High level of accountability, professionalism, and collaboration.
• Ability to manage competing priorities across multiple deals.
• Flexibility to work in a remote/hybrid environment.
• Ability to travel up to 25%.

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Range and benefit information provided in this posting are specific to the stated locations only. CA: Hiring Range in CAD from: $103,700 to $153,700 per annum. US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

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