High Volume Customer Service Rep

Customer Experience Representative

We are seeking a Customer Experience Representative for a temporary position located in Lebanon, TN. You will be part of a dynamic team that offers support to customers, sales representatives, and end users globally, within a call center environment.

Responsibilities:

• Handle inbound and outbound scripted calls with professionalism and empathy.
• Follow structured guidance to resolve customer inquiries effectively.
• Perform accurate data entry and maintain up-to-date records.
• Assist with order entry processes and ERP system navigation.
• Provide timely and courteous support to customers and internal teams.
• Escalate issues appropriately and ensure follow-up for resolution.
• Maintain a positive and professional demeanor in a fast-paced environment.
• Support the broader Customer Experience team as needed.

Essential Skills:

• 2–4 years of customer service or call center experience preferred.
• High school diploma or GED required.
• Proficient communication skills in English, with Spanish being a plus.
• Comfortable using Microsoft Office and willing to learn new systems.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to handle upset customers with patience and understanding.

Additional Skills & Qualifications:

• Experience in healthcare, data entry, and computer skills.
• High volume call experience (100-150 calls per day).
• Inbound and outbound call experience.
• Strong reading comprehension and experience with call scripts.

Work Environment:

This position is based in an office environment with a schedule of Monday through Friday, 8 am to 5 pm, including a 1-hour lunch break. You will be working in a structured, team-oriented environment where flexibility in scheduling is appreciated.

Pay and Benefits:

The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Lebanon, TN.

Application Deadline:

This position is anticipated to close on Aug 28, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.