Desktop Support Technician

Field Services Technician (Desktop Support) – Entry Level

Location: Onsite – Nashville, TN

Employment Type: Full-Time

Experience Level: Entry Level (1–2 years or relevant technical training)

Company: CTG (Computer Task Group) – Supporting a client in the Mid-South region

Position Summary: CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.

Key Responsibilities:

Client Build Support:

• Image desktops and laptops with Office 365 and other required software.
• Troubleshoot and resolve imaging issues.
• Install and configure end-user software and tools.
• Validate system builds to ensure readiness for deployment.

End User Support:

• Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
• Map and troubleshoot printers, network drives, and connectivity issues.
• Confirm resolution with end users and escalate unresolved issues per client procedures.

Actions and Results:

• Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
• Maintain clear and professional communication with customers.
• Perform basic hardware maintenance and component replacement.
• Track and manage inventory of IT equipment.

Required Skills and Qualifications:

• Basic knowledge of desktop/laptop hardware, software, and operating systems.
• Familiarity with PC imaging and operational programs.
• Experience working within SLA frameworks and escalation protocols.
• Strong interpersonal and organizational skills.
• Basic understanding of workstation backups and restores.
• Solid communication skills across all organizational levels.
• Familiarity with Microsoft 365 troubleshooting.
• Preferred: A+ Certification or equivalent technical certification.

Ideal Candidate Profile:

• 1–2 years of experience in desktop support or equivalent technical training.
• Eager to learn and grow in a fast-paced IT support environment.
• Comfortable working independently and collaboratively.
• Reliable, detail-oriented, and customer-service focused.