Customer Service Insurance Representative

Foundever Customer Experience Agent

This position requires you to be on-site. Must live within 50 miles of the Knoxville TN site: 11221 Outlet Dr. Knoxville, TN 37922. At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance, financial services, technical and warranty support, roadside assistance as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.

At Foundever, experience is everything: An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Every great customer conversation starts with a great employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role. We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so.

We pay for your training, testing, and insurance licensing! Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks Weekly review of quality standards, metrics, and performance The primary function of the position is to receive, review and process calls regarding customer's insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy. About 30% of all calls are billing related - and military pay days fall on the 1st and 15th of each month. We see a significant amount of billing calls on/around those days. Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls.