Customer Experience Agent

Customer Experience Agent

Join Telda as a Customer Experience Agent

Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.

About Telda

At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a Customer Experience Agent, you'll play a crucial role in ensuring our users enjoy seamless, world-class support.

About the Role

• This is a full-time, on-site position with hybrid flexibility. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
• Responding promptly to user inquiries.
• Investigating and resolving user issues effectively.
• Maintaining high levels of customer satisfaction.
• Collaborating with other teams to enhance the overall customer experience.

What We're Looking For

• Exceptional communication skills in English and Arabic (written and spoken).
• Strong problem-solving, analytical, and multitasking abilities.
• Experience in customer service or a related field (knowledge of the financial industry is a plus).
• Bachelor's degree (required).
• A proactive attitude and a passion for helping others.

Working Details

Support Model: Chat and social media interactions.

Shifts: Rotational shifts (24/7), with night shifts handled from home.

Hybrid Work: Two weeks in-office, two weeks remote.

What We Offer

Competitive Salary – Your hard work deserves to be rewarded.

Comprehensive Benefits – Social and medical insurance.

Convenient Transportation – Getting to work made easy.

Cutting-Edge Tools – A company-provided laptop to help you shine.

Healthy Work Environment – Work in a supportive, vibrant culture.

Why Join Telda?

At Telda, you'll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer's issue or helping shape the future of digital finance, your contribution matters.

Take the next step in your career. Apply now and help us redefine the future of finance!