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SUPV III Customer Service
Lead customer service team to improve workflows and elevate customer experience
Dallas
Mid-Level
$72,300
– 108,400
USD / year
2 days ago
TE Connectivity
A global industrial technology leader creating connectivity and sensor solutions for a wide range of industries and applications.
11 Similar Jobs at TE Connectivity
Supv III Customer Service
TE Connectivity is seeking a Supervisor, Customer Service III to oversee the daily activities of our customer service team. In this role, you will lead, coach, and support a team of representatives to deliver an exceptional customer experience, while driving process improvements and aligning with organizational service goals.
Job Requirements
- Supervise and support customer service representatives, including organizing work schedules and activities.
- Provide daily guidance and coaching to ensure customer inquiries are handled efficiently, accurately, and professionally.
- Identify and implement system and workflow improvements to increase team productivity and customer satisfaction.
- Establish and maintain customer service standards and work processes that align with TE Connectivity's service initiatives and overall business objectives.
- Partner with cross-functional teams to ensure customer needs are met in a timely and effective manner.
What Your Background Should Look Like
- Bachelor's degree in a related field required; Master's degree or equivalent advanced education is preferred.
- Minimum of 5 years of progressively responsible professional experience in customer service, operations, or a related field.
- Demonstrated experience supervising or leading customer service teams.
- Strong communication, leadership, and problem-solving skills.
- Ability to balance day-to-day team management with process improvement initiatives.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
About TE Connectivity
A global industrial technology leader creating connectivity and sensor solutions for a wide range of industries and applications.