Customer Service Supervisor
TE Connectivity
Customer Service Supervisor
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.
Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement.
Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.
Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change.
Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality.
Career Development: Offer opportunities for team growth and development, preparing them for future career advancements.
Cross-Functional Collaboration: Work seamlessly with internal partners in different BU's, engineering, planning, and sales to ensure comprehensive customer support.
Job Requirements
Experience in a shared service environment.
Stake Holder management experience
Track record of successful change management in Customer Care.
Leadership experience in large, multi-layered teams.
8 + years in multinational Customer Care operations, with at least 5 years in a relevant role.
Effective collaboration across all organizational levels.
Industry-specific experience is advantageous.
Exceptional communication skills.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork