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Remote Sr. Customer Service Representative - Remote Eligible
Support government operations by analyzing and documenting sensitive information accurately
Miami
Senior
3 weeks ago
TechOp Solutions International
TechOp Solutions International specializes in providing advanced analytics and technology solutions for government and commercial clients.
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Senior Customer Service Representative
TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside within the Miami, FL or nearby cities.
Duties:
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Train and onboard new CSRs
- Conduct database and open-source research
- Route and escalate calls appropriately
- Other duties, as assigned
About TechOp Solutions International
TechOp Solutions International specializes in providing advanced analytics and technology solutions for government and commercial clients.