Studentermedhjælper Med Interesse For IT - Afd. For IT Service

IT Support Student Assistant

We are looking for an engaged student assistant who has an interest in IT and would like to work on support tasks in a professional environment. You will help users with their IT challenges, both via phone, email, and physical support – and you will have the opportunity to learn a lot. You do not need to know everything beforehand, the most important thing is that you are curious, service-minded, and ready to learn. You will be part of DTU's Student Assistant organization, where you will work closely with IT support. Your daily routine will be very varied. You will have close contact with DTU's employees and students, including support for the delivery of equipment and used equipment. You are passionate about IT and are not afraid to expand your professional skills and share them with your colleagues, who provide a very high level of service. It should be easy for you to work in teams and enter into social relationships. You will have a job where there is time for both in-depth work, but situations will arise under time pressure where it is crucial that you keep your head cold.

Do you recognize yourself in this?

• You are good at finding solutions and thinking ahead – and you have an eye for the big picture, so your ideas work well for everyone.
• You work structured and you take care to do things properly – and you take the initiative yourself.
• You can work both independently and together with others in a team.
• You are a positive and open person who contributes to a good mood and takes challenges with a smile.
• You take responsibility, have ambitions, and can adapt when tasks change – without losing overview.

Your upcoming department

You will be part of the IT Infrastructure Service section, which focuses on DTU's IT infrastructure and support for business such as network, telephony, research infrastructure, cloud infrastructure, client infrastructure, print, IT service desk, and focus on being a well-functioning PC workstation. You will be part of a larger team that values supporting employees and students at DTU. We value a working style where we talk together and involve each other so that we can create and build a good collaborative environment. About the Department for IT Services

We are an ambitious department with 280 dedicated employees working across different fields. We value interdisciplinary exchange, as our different perspectives create good synergy and innovative solutions. We work with the user at the center, and therefore we collaborate closely with the units at DTU for an outside-in perspective, which ensures that our IT solutions and services are user-friendly and effective. We have a strong focus on artificial intelligence (especially generative AI), data management, and digitalization maturity. These areas are central to our mission to optimize and develop support functions for education, research, counseling, and university operations. Our expectations for you as a part-time employee in IT support:

• Experience in helping with IT problems
• Ability to help users with their IT problems
• Knowledge of basic IT systems and tools (Windows, Mac, Office 365)
• Ability to document support tasks
• Good at troubleshooting and solving problems
• Ability to communicate clearly in Danish and English
• Willingness to perform standard support tasks

Your qualifications

To be successful in this position, you should have good technical knowledge and experience in technical systems. You should have the ability to develop and improve solutions as well as a proactive approach to problem-solving. It is also important to have an innovative approach to how we can manage professional infrastructure in the future. What we offer you

At DTU, you will be part of a university where knowledge and education, with a global perspective, are the focal points. New technology, innovation, and the will to create something that can benefit us all are the cornerstones of DTU. We value high professionalism and want you to continuously develop yourself in line with your responsibilities. High professionalism, your development, and your responsible freedom of action will thus be a natural part of your new job. Your new workplace will be at DTU's campus in Lyngby with flexibility in arranging your work. Salary and employment terms according to LC/CO10 collective agreement and the organizational agreement for IT employees (Prosa) in the public service. Weekly hours 15 hours. Start date as soon as possible after further agreement. Your workplace will be at DTU Campus in Lyngby.

Application and contact

We are continuously inviting for interviews, so please send your application as soon as possible and no later than August 29, 2025. Open the link “Apply online” where you fill out the application form and attach motivated application, CV and certificates. If you want to know more about the job, you are welcome to contact the team leader for Print in IT Infrastructure Service, Martin Lyberth Poulsen, at marpo@dtu.dk or 93 51 07 80. Applications received after the application deadline will not be considered. All interested regardless of age, gender, disability, race, religion, or ethnic affiliation are encouraged to apply for the position. Since DTU works with research in critical technology, where special rules apply for, among other things, security and export control, open source background checks may be carried out on qualified candidates for the position.

Technology for people

DTU develops technology for people. With our research and top-class education, we help create a better world and contribute to the solution of the global challenges formulated in the UN's 17 world goals for sustainable development. H.C. Ørsted founded DTU in 1829 with a clear mission to develop and utilize natural science and technical science to benefit society. This mission lives on today. DTU has 13,500 students and 6,000 employees. We work in an international atmosphere and have an inclusive, developing, and informal working environment. DTU has campuses throughout Denmark and Greenland and collaborates with the best universities worldwide.