Customer Service Representative - Decatur, Illinois

Customer Service Representative

Eichenauaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment.

The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times.

Job Description:

• Provide support to customers, handle inquiries, and provide resolutions.
• Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers.
• Perform data entry with high efficiency.
• Maintain professional verbal and written communication.
• Manage workloads and complete service requests for customers in a timely manner.

Requirements:

• High School Diploma or greater.
• 3+ years of customer service experience required.
• Prior call center experience (inbound/outbound) required.
• Must have great customer service skills.
• Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC
• Excellent written and verbal communication skills.
• Strong data entry skills.
• Must be able to work in office M-F 7:30am-4:30pm

Benefits Include (but not limited to):

• Top pay for experience
• Full benefit package including medical, vision, and dental insurance
• Paid vacation, sick days and holidays including your birthday!
• 401(k) retirement savings plan

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.