Operations & Project Coordinator - Remote Eligible

Operations & Project Coordinator

The Operations & Project Coordinator will serve as the central point of contact for internal teams, clients, and vendors. This role requires strong organizational skills, the ability to prioritize multiple tasks, and a talent for managing both short-term dispatch scheduling and longer-term project timelines. This individual will also manage general administrative functions to ensure the business runs efficiently.

Key Responsibilities

Dispatch Coordination:

• Schedule and dispatch technicians for onsite and remote service calls.
• Monitor ticket queues and ensure timely response to client issues.
• Maintain a centralized calendar for service appointments and resource allocation.
• Act as the point of contact for clients regarding scheduling updates or changes.

Project Management:

• Plan, coordinate, and oversee IT projects from initiation through completion.
• Manage project timelines, budgets, deliverables, and documentation.
• Communicate project updates to clients and internal stakeholders.
• Identify risks, resolve issues, and ensure projects are delivered on time and within scope.

Office Administration:

• Manage vendor relationships, purchasing, and inventory tracking.
• Answer phones, handle client requests, open tickets, etc.
• Maintain company records and ensure compliance with internal policies.
• Any other administrative tasks as assigned.

Qualifications

Required:

• 5+ years of experience in operations, dispatch coordination, project management, or office administration (IT or technology services industry experience preferred).
• Strong multitasking and time management skills.
• Excellent communication and customer service skills.
• Proficiency with business and project management tools (e.g., IT Glue, Autotask, or similar).
• Strong working knowledge of Microsoft Office (Word, PowerPoint, Excel, etc.)

Preferred:

• Project Management certification (PMP, CAPM, or similar) is a plus.
• Experience in IT Managed Services or IT Consulting environment.
• Ability to thrive in a fast-paced, dynamic environment with changing priorities.

Work Environment:

• This role is currently fully remote, with regular virtual meetings and coordination across distributed teams.
• Future onsite work at company offices or client locations may be required, depending on business needs (travel will be communicated in advance).

Compensation & Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance options
• Paid time off and company holidays
• Professional development opportunities