Onsite IT Technician Level Ll Supporting Green Bay And Fox Valley

Our Growth Isn't Measured In Numbers, It's An Investment In Aligning With The Best Talent

Benefits:

Flexible schedule

Paid time off

Training & development

We offer competitive wages, PTO, career opportunities, all within a supportive work environment and ongoing training. We encourage, support and reward ongoing certifications.

About Us

We are a locally owned business providing comprehensive IT services to small- and medium-sized businesses in the central and eastern Wisconsin area. Our main office is located near the airport in Mosinee. Our mission is to create business owner confidence in their IT infrastructure to ensure our clients can operate their businesses securely, reliably, and optimally. We help ensure their technology reliably supports their business operations, scales with their growth, and secures the information and intellectual property that powers their business using our depth of experience, proactive management, periodic technical reviews, and best-in-class support and tools. We focus on consistently training, mentoring, and investing in our staff's technical and customer service knowledge and skills setting us apart from our competitors and ultimately positively impacting our clients' support experience.

About You

You are an experienced IT professional looking for a change. You like learning, challenges, leading and working in a team. Helping people/clients gives you a huge sense of satisfaction and accomplishment. You understand that building trustful relationships is key. You are good at what you do, and you also know areas you need to improve. You have a strong drive for results, and you help make others better. You want to help grow the business while working in a company where you are valued, the work you do has tangible impact, and there is opportunity for advancement and growth.

The Opportunity

The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The position requires experience, outstanding customer service and personal communication skills. The successful candidate communicates well with clients, solves their problems, and follows up to ensure client satisfaction. The position offers the opportunity to grow your career, leverage cutting-edge tools and technology, work onsite and remotely while engaging with clients. There is always a new problem to solve and solutions to design and build.

The IT Technician responds to support requests in a timely manner, supervises the servicing for all support tickets, and ensures the satisfaction of the end-user, among other technical duties. IT Technicians have good interpersonal skills, possess the ability to problem solve at a high level, have extraordinary customer service skills, strong multi-tasking and organizational skills. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player. A positive, service-oriented personality is a must. If you want to grow your career, have a positive impact, continue to grow your skills and expertise, then this job could be yours.

Systems Engineer Level II IT Technician Ideal Qualifications:

• Responsible, reliable, results-oriented, self-motivated, energetic, professional, team player
• Comfortable working with limited direction
• 2+ years hands-on IT support or help desk experience
• Provides exceptional customer service and technical expertise on inbound calls and tickets generated by customers
• Performs onsite systems, network and security assessments using standard best practices and industry standard tools
• Experience setting up, configuring, troubleshooting Windows servers and workstations, Active Directory, Microsoft 365
• Experience setting up and configuring new users in Microsoft 365 and Google Workspace
• Some knowledge and understanding of networking devices and appliances including managing VLANs and routers
• Experience with RMM and PSA software
• Experience setting up, configuring firewalls such as SonicWALL, Sophos, Watchguard, Fortinet, Cisco, Ubiquiti
• Experience with server administration via Active Directory, File & Print services, DNS, DHCP
• Experience with virtualization technologies such as VMware, Hyper-V
• Experience with cloud platforms such as Azure and/or AWS
• Experience with backup technologies including cloud-based backups
• Possesses strong organizational and time-management skills

Ideal Certifications

• Comptia A+, CompTIA Network+ and/or CompTIA Security+
• Microsoft and Microsoft Azure Certification.

IT Technician II Requirements:

• College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
• Experience with desktop and server operating systems including Windows 11, Windows 10, Server 2025, Server 2019, and Mac OS.
• Valid Driver's License with a clean driving record and ability to drive to customer locations when required

Flexible work from home options available.

Compensation: $26.00 - $28.00 per hour

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We're Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.