MSP IT Support Technician

Managed It Services (MSP) Support Technician

We seek a diligent, enthusiastic Managed IT Services (MSP) Support Technician to deliver technical support to SMB clients. This proactive role demands expertise in IT hardware/software installation, maintenance, troubleshooting, and a strong customer-first approach. At TeamLogic IT, exceptional communication and interpersonal skills are essential to ensure outstanding customer experience.

Responsibilities

• Technical Support: Provide remote/on-site troubleshooting for hardware and software issues.
• System Maintenance: Perform updates, backups, and monitoring to ensure security and performance.
• Incident Management: Act as first contact for incidents and requests; log, track, and resolve within SLAs.
• Client Communication: Give clear, timely updates to maintain satisfaction.
• Documentation: Record system configurations, procedures, and resolutions.
• Security: Manage antivirus, firewalls, and perform security audits.
• Installation: Configure hardware/software for new and existing clients.
• Process Improvement: Recommend enhancements to support efficiency.
• Networking: Deploy and troubleshoot routers, switches, firewalls, and wireless solutions (Fortinet, Cisco, Meraki, Ubiquiti).
• Infrastructure Records: Maintain diagrams, inventories, and configuration docs.
• Escalation: Collaborate with Senior Architect on complex issues.

Qualifications

• Education: Degree/diploma in IT, Computer Science, or related field.
• Experience: Prior MSP or IT support background, ideally with SMB clients.
• Technical Skills:
  • Proficiency with Windows, macOS, Microsoft 365, and Google Workspace.
  • 2+ years with networking, Windows servers, workstations, and Office 365.
  • Knowledge of Fortinet, Cisco, Meraki, Ubiquiti, Azure, PowerShell, RMM, GPO, Intune.
• Certifications: CompTIA A+, Network+, or MCP preferred.
• Soft Skills: Strong problem-solving, excellent communication, customer focus, and teamwork.

Preferred

• Experience with RMM tools (e.g., NinjaRMM).
• Familiarity with ticketing systems (Autotask PSA, ServiceNow, Zendesk).
• Proficiency in documentation tools (Hudu, IT Glue, SharePoint).
• Cloud platform knowledge (AWS, Azure, Google Cloud).

Work Environment

Primarily remote with occasional on-site visits. Fast-paced, multitasking environment with a collaborative culture.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and certification reimbursement
• Career advancement opportunities

About TeamLogic IT

We provide a supportive, dynamic workplace where your skills and ideas make an impact. You'll work on diverse, challenging projects, gain technical expertise, and collaborate with a North America–wide network of professionals. Our mission: deliver smart solutions, expand possibilities, and exceed client expectations.