Sr. Customer Success Manager (remote - Sydney) - Remote Eligible

Sr. Customer Success Manager

Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium's leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale. Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms
• 2025 TrustRadius Award Winner: Buyer's Choice
• 2024 Invoca Partner Collaboration Award
• 2024 G2 Leader in Tag Management & Enterprise Data Governance
• Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)
• Named on Destination CRM's 2024 Top 100 Technologies List for Sales
• Named on the 2024 Best and Brightest in the Nation list
• BuiltIn's 2024 Best Place to Work

We are seeking a passionate and results-oriented Sr. Customer Success Manager (CSM) to drive adoption, value, and growth across a portfolio of Tealium customers. This role combines technical expertise with strong relationship management skills to deliver world-class support, lead strategic business conversations, and ensure customers achieve maximum ROI from their investments. The CSM will act as a trusted advisor and advocate, focused on retention, renewal, and expansion opportunities while building long-term, successful customer partnerships.

Acting as a trusted advisor, you are a key point of contact for a portfolio of accounts, with the goal of building relationships, driving incremental value, retaining and expanding the customer use of Tealium's products and service. Gain an understanding of customers' desired business outcomes and mutually plan to realize more value through improvements in implementation and adoption of new use cases. Partner with Tealium's implementation team to ensure successful deployment and engagement. Serve as the primary point of contact for managing and coordinating internal renewal strategies, ensuring alignment across teams to drive seamless execution and maximize customer retention. Implement customer engagement strategies, including consistent Executive Business Reviews and Quarterly Business Review. Leverage your relationships and customer health analytics to identify customer expansion opportunities & churn risk. Collaborate with Tealium's Sales team to expand customer relationships & ensure renewal. Monitor and report on customer health, plan and coordinate the recovery for churn risk scenario. Effectively solve ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed, and identifying solutions/resources. Collaborate with Marketing to grow the library of customer testimonials. Share industry updates and other customer stories in your portfolio to drive interest in Tealium propositions. Inform customers of Tealium's Product roadmap & provide continuous customer feedback to Tealium's Product team.

5+ years of experience in customer-facing roles such as Solutions Consulting, Customer Success, or Technical Account Management within a Marketing Technology SaaS provider, digital marketing agency, or marketing operations team. Hands-on expertise with Customer Data Platforms (CDP) and Tag Management solutions strongly preferred. Strong technical acumen with working knowledge of web technologies, including JavaScript and APIs. Proven ability to build trust and credibility with senior customer decision-makers and key influencers. Genuine passion for delivering exceptional customer experiences and driving measurable business outcomes. Skilled at leading technical conversations and influencing stakeholders by aligning solutions to strategic business needs and value. Quick learner, capable of mastering complex technical concepts and effectively translating them into clear, actionable insights for customers. Collaborative team player with a track record of successfully partnering across Sales, Operations, Legal, Finance, and other functions to influence decisions and drive results.

In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We're committed to providing clear and consistent compensation information to all applicants, regardless of location. This full-time position offers a base salary range of A$140,000 to A$170,000 (AUD) annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options.

At Tealium, we don't just offer the ordinary, we provide the extraordinary:

• Tealium WOWs (Ways of Work), our award winning culture is how we think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs

Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity. Offerings vary by level and location.