Account Executive - Mid Market (remote) - Remote Eligible

Spanish-Speaking Account Executive - (Mid Market / Growth Sales)

Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.

We are looking for a Spanish-speaking Account Executive - (Mid Market / Growth Sales) who is passionate about the success of their customer as well as bringing net new logo to their account base. The ideal candidate will have a "customer-first" mentality and will be able to navigate a fast-paced environment. Our Account Executive ensures customer delight, assisting with tactical day-to-day needs while building a strong internal network across stakeholders, partners, and customers. This team partners with Mid-Market/Growth tier accounts.

You will qualify, build and manage an accurate sales/renewal pipeline working on designated +25 accounts in their territory. You will work to maintain a high volume of activity, including outbound calls, emails, and social selling with a focus on generating opportunities within our existing customer base and bringing net new logos. This role is a full-stack AE role which requires full responsibility of handling complex renewals, upsells/cross-sells and of the existing customer base as well as prospecting for new logos.

You will maintain strong relationships with customers through the delivery of web and in-person engagement, illustrating strong product knowledge and sales best practices. In this role, you will maintain a strong level of proficiency in all products, including the target buyer, product positioning, major benefits and features, as well as the skills to communicate those benefits to customers. Gain a strong understanding of our product to effectively identify and communicate strong use cases within the target account. Overall, you will ensure 100% customer satisfaction with all customers.

Candidates must be located in Spain and be fluent in Spanish.

Your Day To Day

• Owns existing Tealium customer accounts focused on the commercial strategy and operation across all stages of their lifecycle: all upsell, cross-sell, and renewal of software products and any support or services solutions.
• Ensures 100% customer satisfaction with all customers.
• Provides day-to-day customer support for dedicated assigned customer accounts; maintaining various aspects of contracts (single-year and multi-year), managing the renewals of contracts to close, while also monitoring customer license utilization, as well as other various contract-related requests.
• Prospects on 50 focus/target accounts as the new logo and work very closely with SDR and Marketing team.
• Be familiar with the 360 sales cycle.
• Directly align with customers during critical business cycles with a focus on renewals and expansions.
• Work with Legal, RevEx, and Finance teams to navigate contract modifications and provisions and execute pricing and invoice adjustments.
• Comfortable with value-based cost structures, account/product-related pricing, and discount proposals, demonstrating the ability to process contractual and numerical changes.
• Maintain a high volume of activity, processing contract requests and participating in existing customer outreach and follow-up.
• Monitor volume usage across the client base to drive upsell opportunities as ARR.
• Coordinate responses to Third-Party Information Security Assessments.
• Support AR team in resolving customer invoicing queries and payment issues.
• Provide regular updates on renewal and upsell status to the Account Team and escalate to leadership as appropriate.
• Partner with Customer Success Managers to monitor customer health metrics to identify risk and successfully forecast realistic renewal rates.
• Maintain deep engagement with customers to generate interest in new products and identify the needs on time to generate opportunities.

What You Bring To Tealium

• Have a minimum of 2 years of experience within Sales, Account Management, Customer Success at a technology or professional services organization.
• Fluency in Spanish and English is required to partner with prospects, clients, and internal teams.
• Previous experience managing a book of business, working directly with customers, and negotiation skills are preferred.
• You are customer-focused and very proficient in communicating with individuals across a variety of levels in an organization.
• You excel in problem-solving and have strong analytical skills.
• You are highly resourceful, entrepreneurial and driven.
• Office suite/collaboration software and Salesforce/CRM familiarity is strongly preferred.
• Technically adept, self-motivated and driven by results.
• Ability to accurately forecast based upon realistic opportunity assessment.
• Must be willing to travel up to 30% of the time.

Why You Want To Work Here

At Tealium, we don't just offer the ordinary, we provide the extraordinary:

• Tealium WOWs (Ways of Work), our award winning culture is how we think, act and connect together at Tealium.
• Mosaic, our commitment to diversity, equity, and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries.
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually.
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment.
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants.
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays.
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness.
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs.
• Health and Related Benefits Programs, offering market competitive benefits programs.

Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity.

*Offerings vary by level and location.