Customer Service Agent - Remote Eligible

Who We Are And What We Do

We're working to change the future of online education by building exciting products that equip students and teachers with the tools to succeed in the classroom and beyond. Our team is hungry to learn and improve—both when it comes to our products and ourselves. We're a small, hard-working group of self-starters who are passionate about what we do and constantly seek new ways we can be better, together.

As a member at Teaching.com, you'll be part of the team behind some of the most important educational games, with titles such as:

• Typing.com: The world's largest learn-to-type software, used by millions of students every day.
• Nitro Type: The #1 educational game in the world, played by millions daily.
• Reading.com: The only digital program specifically designed to teach children 4-7 how to read.

Full-time in Puerto Rico

Who You Are And What You'll Do

We are looking for a highly motivated, tech-savvy, and organized customer service agent who thrives in fast-paced environments to facilitate better engagement for teachers and students. We need someone annoyed by unnecessarily verbose copy and poor grammar, capable of communicating through annotated screenshots, screen-recorded GIFs, and screencasts. Your natural desire is to help, and you seek to truly understand before responding.

Skills And Background

• Exceptional written and verbal communication skills in English, particularly written (as a remote company, we value clear and concise communication across all departments)
• Experience providing customer service for software products
• Passionately learns the ins-and-outs of tools for maximal understanding and leverage
• Strategic thinker capable of creating user-friendly technical documentation, making feature suggestions and identifying business and product optimization opportunities
• Able to meet deadlines in a fast-paced quickly changing environment
• Approaches problem-solving proactively with strong decision-making skills
• Positive attitude and entrepreneurial spirit

Bonus Points

• Experience working in the school system

Compensation, Benefits And Perks

• $35-40k
• Fully-vested 401k with matching contributions
• Annual cash profit sharing
• Medical and dental benefits
• Flexible office hours
• Ongoing education assistance
• Flexible PTO
• Remote office hardware reimbursement
• Company-owned laptop
• Monthly meal adventure
• Annual company retreat

Everyone at Teaching.com is empowered to move quickly, make decisions, and get things done so we can continue to make learning accessible to our growing community of more than 75 million students and teachers internationally.

Join the fully-remote team at Teaching.com to create, develop, and deliver fun and engaging games for students and educators!

Sorry, we will not transfer or sponsor visas.

We are an Equal Opportunity Employer. We care deeply about the culture at Teaching.com and have put together a manifesto outlining our values, communication, and product management strategies. Prospective employees will learn a great deal about what it's like to work here by reviewing it.