Streamone Customer Success Manager

Customer Success Manager

As a Fortune 500 global corporation, number 64, operating in over 100 countries, TD SYNNEX values its diverse workforce of 30,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch IT solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.

Job Purpose:

Our B2B platform is well established as a market leading experience and serves more than 100,000 partners throughout the customer journey. We are looking for a bright and motivated Customer Success Manager that will play a pivotal role in European customer relationship management, to ensure that customers derive the maximum value from TD SYNNEX products and services, maintaining long term customer relationships through our digital transformation strategy.

The Customer Success Manager will be instrumental in leading and coordinating continuous improvement of our digital platform adoption leveraging data, customer voice, web analytics, sales and marketing automation.

The function will coordinate and work with multi-disciplinary experts across the organisation covering data, marketing automation, IT, sales and customer life cycle.

Your role is to define, lead and implement large-scale European Customer Success programmes, with the scope to deeply influence the design and deployment of our B2B platform to meet the functionality needs most valued by our vendor and reseller partners.

Key Responsabilities:

• Leads the design and innovation of customer success programs in context of sales, marketing, customer lifecycle activities and processes that drive profitable share growth and customer satisfaction and retention across all European countries.
• Builds and maintains strong relationships with customers to understand customer needs and how these needs can be met.
• Collaborates with management of local front-office organizations across TD SYNNEX European operations to implement (on-time and on-budget) customer success improvement initiatives aligned to key corporate objectives and segment growth plans.
• Designs, implements and manages customer success programs and activities that drive continuous improvement and innovation within TD SYNNEX, customer retention and loyalty.
• Key liaison and sounding board with, Digital team, IT analytics team, platform CSM team and in-country business leaders.

Knowledge, Skills and Experience:

• 3–5 years of experience in customer success or related roles
• Bachelor's degree in Marketing, Economics, or similar
• Strong communication, analytical, and project management skills
• Fluent in English; other European languages are a plus
• Ability to work cross-functionally and lead change initiatives

At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.

Key Skills:

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!