After - sales Customer Service Specialist (m/w/d)

Arbeiten Bei Td Synnex

Td Synnex is a global leader in it distribution. We bring technology manufacturers together with distributors (from specialist retailers to corporate-b2b partners and it specialists) and ensure that modern it solutions are successfully implemented – from hardware and software to cloud, ai, and service offerings.

With around 23,000 employees, more than 150,000 customers, and over 2,500 technology partners, we are active in more than 100 countries. Our global headquarters is located in the usa, with strong regional teams – also in germany, austria, and switzerland.

The it industry is one of the most dynamic. At td synnex, this means: daily variety, new challenges, and the opportunity to actively contribute to the digital future. Digitalization, efficient processes, and innovative business models are just as important to us as collaboration, personal responsibility, and continuous development.

Whether you are a sales professional, a technology enthusiast, an analytical or creative mind – as a certified great place to work® employer, td synnex unites people with different strengths and a common goal: to make technology usable and to support customers successfully.

Your Role:

Do you love delivering solutions instead of problems? Perfect! In this role, you will ensure that our customers are best supported even after the purchase. Whether it's returns or delivery inquiries – you keep an overview, find pragmatic solutions, and ensure that everything runs smoothly and on time. As the central contact person in the after-sales area, you represent the interests of our customers internally and actively contribute to strong, long-term customer relationships.

The position is initially for one year (with option for extension) – ideal to get to know td synnex, gain valuable experience in an international environment, and further develop yourself professionally and personally.

Your Responsibility Area:

• You analyze and process after-sales inquiries (focus on returns and deliveries) and are in direct contact with our customers

• You reliably manage and monitor all processes within the agreed service levels

• You work according to clear processes and guidelines and ensure transparent procedures

• You actively contribute ideas for process optimization – with the aim of increasing efficiency and reducing unnecessary returns or credits

• You recognize recurring causes for after-sales issues and help establish sustainable solutions

• You promote the use of our digital e-business tools to continuously improve the service experience

Your Expertise:

• Completed commercial vocational training and first experience in customer-oriented processes

• Team spirit and clear and professional communication

• A structured, careful, and service-oriented way of working

• Good organizational skills and a confident time and priority management

• Very good german and english skills, which you use daily in our international environment

• Experience with sap r/3 and good knowledge of ms excel and word are advantageous

Curious? Then come to td synnex and apply now with complete application documents! We offer you:

• An indefinite employment contract with an attractive salary, including company benefits and 30 days of vacation

• Flexible working in a hybrid working model (2 days office / 3 days home office)

• Free choice of workplace (booking system) and modern workplace equipment with height-adjustable tables, ergonomic chairs, and two screens each

• Interesting and varied tasks in a future-oriented environment with a lot of personal responsibility and the opportunity to actively shape structures and processes

• Various further training opportunities and close interfaces to it technology (e.g., iot, security) with the chance to build up further specialist expertise here

• Great programs for special groups, e.g., mentoring program, thematic events for lgbtq&i, etc., which are designed by business resource groups

• Flat hierarchies, cooperation on an equal footing, and open communication

• Different wellbeing initiatives, because your well-being is important to us!

• Access to a nationwide network of fitness, wellness, and sports offers to promote your health and work-life balance

• Td synnex supports various social projects worldwide because we stand up not only for ourselves but also for our fellow human beings.

• Employee benefits and various offers on it products as well as consumer goods from other retail companies

Key Skills

At td synnex, our values guide everything we do: together, we own it, we dare to go, we grow and win, and above all, we do the right thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global life empowerment assistance program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At td synnex, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!