Streamone Customer Success Manager

Customer Success Manager

As a Fortune 500 global corporation, number 64, operating in over 100 countries, TD SYNNEX values its diverse workforce of 30,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch IT solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.

Our B2B platform is well established as a market leading experience and serves more than 100,000 partners throughout the customer journey. We are looking for a bright and motivated Customer Success Manager that will play a pivotal role in European customer relationship management, to ensure that customers derive the maximum value from TD SYNNEX products and services, maintaining long term customer relationships through our digital transformation strategy.

The Customer Success Manager will be instrumental in leading and coordinating continuous improvement of our digital platform adoption leveraging data, customer voice, web analytics, sales, and marketing automation.

The function will coordinate and work with multi-disciplinary experts across the organization covering data, marketing automation, IT, sales, and customer life cycle.

Your role is to define, lead and implement large-scale European Customer Success programs, with the scope to deeply influence the design and deployment of our B2B platform to meet the functionality needs most valued by our vendor and reseller partners.

Key Responsibilities:

• Leads the design and innovation of customer success programs in context of sales, marketing, customer lifecycle activities and processes that drive profitable share growth and customer satisfaction and retention across all European countries.
• Builds and maintains strong relationships with customers to understand customer needs and how these needs can be met.
• Collaborates with management of local front-office organizations across TD SYNNEX European operations to implement (on-time and on-budget) customer success improvement initiatives aligned to key corporate objectives and segment growth plans.
• Designs, implements, and manages customer success programs and activities that drive continuous improvement and innovation within TD SYNNEX, customer retention and loyalty.
• Key liaison and sounding board with, Digital team, IT analytics team, platform CSM team, and in-country business leaders.

Knowledge, Skills and Experience:

• 3–5 years of experience in customer success or related roles.
• Bachelor's degree in Marketing, Economics, or similar.
• Strong communication, analytical, and project management skills.
• Fluent in English; other European languages are a plus.
• Ability to work cross-functionally and lead change initiatives.

"At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required."