Customer Onboarding Associate (apac)

Customer Onboarding Associate

The primary purpose of this role is to deliver an excellent onboarding experience for new customers across all Tech Data businesses in the APAC region. The Customer Onboarding Associate serves as the first point of contact for potential customers, coordinating the end-to-end onboarding process to ensure a seamless, compliant, and positive experience.

This is a centralized role supporting the APAC region, requiring strong communication skills, proficiency with digital tools, and the ability to collaborate effectively across multiple teams.

Responsibilities:

• Manage the full onboarding process from request to completion.
• Guide customers through digital onboarding tools with training and support.
• Ensure timely onboarding within SLA and resolve any issues quickly.
• Partner with Sales, Credit, Operations, and other teams to streamline processes.
• Maintain accurate customer data in SAP, JDE, and onboarding systems.
• Act as a compliance gatekeeper, ensuring all activities meet company standards.

Knowledge, Skills and Experience:

• 1 to 3 years of relevant work experience.
• Strong focus on delivering a seamless customer experience, regardless of process complexity.
• Relevant experience in customer service, onboarding, or a shared services/multinational environment.
• Customer-success and business-focused mindset with a strong sense of accountability.
• Strong communication skills in English; other APAC languages (Hindi, Vietnamese, Indonesian, Chinese) are a plus.
• Proven ability to work independently and effectively in a structured, office-based environment.
• Strong time management skills, with the ability to handle multiple onboarding requests across diverse businesses and tools.
• Ability to perform under pressure while maintaining quality and compliance.
• Proactive in acquiring new product knowledge and skills.
• Collaborative team player with strong interpersonal skills.

At Tec D, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.