Sr. Business Application Specialist - qrm Implementation And Change Management

Sr. Business Application Specialist

The Treasury and Balance Sheet Management (TBSM) department of TD Bank is responsible for overseeing the management of TD Bank's Canadian and US P&C: non-trading market risk, consolidated liquidity risk and consolidated capital position.

The QRM Implementation and Change Management Team is responsible for the centralized ownership of the QRM Platform across all Treasury pillars. The team will work with teams across Treasury to ensure use cases are implemented holistically to all users of the platform and appropriate change management process for business logic is in place and aligned with model change management process. We will also work closely with technology to ensure the environment is appropriately sized and scaled for performant usage.

As the business application manager/owner and top functional expert, the Sr. Business Application Specialist creates and delivers strategies, roadmaps, forecasts, manages relationships with various business partners and is responsible for compliance/risk and governance for the application. Responsible for review/sign off of all project documentation, test results and sign-off for all system deployments.

Depth & Scope:

• Recognized as top level expert within the company and require significant in-depth and/or breadth of expertise in own complex field and knowledge of broader related areas
• Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work
• Integrates knowledge of the enterprise function's or business segment's overarching strategy in leading on design policy formulation operating standards within one or more area of expertise
• Advises on execution strategy and leads the development and deployment of business application management functional programs or initiatives
• Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of business application management
• Requires innovative thinking to develop new solutions
• Works within general policies and industry guidelines
• Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context
• Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meet the business needs on a complex project or program
• Develops and leads business application strategy roadmap, as well as provide approval and prioritization of technology changes deployments. Decisions on choice of vendor, application functionality/feature, business rules; ensure changes are aligned with application strategy & roadmap
• Coordinates with key leaders to determine required capabilities, prioritize the portfolio of new programs, and promote usage of application capabilities
• Ongoing alignment to ensure capability needs
• Establishes and oversees budgets and ensure approved funds are appropriately utilized to achieve business objectives
• Ensures appropriate risk controls are in place, are executed effectively and accountable to adhere to guidelines and regulatory requirements under control partner direction (e.g., Privacy, Legal, Compliance, Office of the Chief Data Officer, etc.)
• Accountable for overall mapping of processes (current and future state) for application functions/features to support business objectives and/or implements operational and continuous improvements to business processes to maximize efficiencies and leverage synergies
• Activities range from change management support and communication support to ensure changes to features/functions or business rules/processes meet's application owner's requirements
• Responsible for risk and audit management and assessments (eg. BARA/BTRA, Basel, ORM review/pRCSA) and ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and Office of the Chief Data Officer
• Oversees budget management and reporting as well as provide business application owner decision support
• Oversees adherence to SLA, issue management, issue communication, vendor management, user group support and promoting adoption

Education & Experience:

• Undergraduate degree or technical certificate
• 10+ years relevant experience
• Advanced knowledge of businesses supported, applications supported, bank's PDLC methodology, business testing, project management, change management and governance standards
• Knowledge of function policies, procedures and practices
• Analytical and problem-solving skills are required
• Knowledge of current and emerging competitor and market trends
• Skill in mentoring, coaching and performance management
• Skill in using computer applications including MS Office
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability handle confidential information with discretion
• Ability to contribute to strategic direction of the function and provide advice to senior leadership

Preferred Qualifications:

• Experience implementing or using QRM as an ALM, Liquidity Management, Stress Testing or Forecasting tool
• Proficiency with Power BI, Tableau, SQL, Python would be considered an asset
• Principles of asset liability management, liquidity risk management, stress testing and how Treasury delivers value.
• Understanding of capital market instruments, valuation techniques and interest rate curve construction.
• Understanding of how balance sheet items evolve over time and react to changes in market conditions and how these changes translate into key treasury risk metrics.
• Firsthand knowledge and experience with bank treasury processes and how they interconnect with upstream and downstream users would be considered an asset.
• Regulatory requirements related to asset liability management, liquidity risk management and stress testing.

Customer Accountabilities:

• Owns and/or maintains 3 year roadmap to establish vision, clarity, and alignment with the strategic and tactical direction of the business
• Business application lead/owner/manager for application strategy, delivery, performance, access, data availability & integrity, data retention & disposition, remediation alignment, priorities, plans, communication
• Deployment and change management for initiatives relating to applications owned/managed
• Application and Technology budget owner/manager (excluding Innovation)
• Business SME ownership/input as required into project artifacts (ideation, business case, BRD, DIA, SRS, etc)
• Ensures that all guidelines and controls are in place to ensure customer information is protected and that the application is compliant from a risk/privacy perspective, including adherence and compliance with enterprise application / data lifecycle practices for own work and the work of others
• Responsible for access approvals and access attestation
• Manages/Owns the infrastructure/operational budget for the application and prioritizes and approves initiatives to ensure the correct items are being worked on
• Works with business partners to provide input on possible work processes and system changes required to support their business
• Participates in large Enterprise programs as a SME for business functionality of the applications owned/managed
• Reviews all Business Application Risk Assessments (BARA) annually and participate in Basel Data Governance Ongoing Compliance Program or any other regulatory reviews as required
• Responsible for communication to business partners of any planned system outages that impact their channel/business process
• Reviews and signs-off of all project documentation as well as for the deployment

Shareholder Accountabilities:

• Coordinates with relevant stakeholders to support the development sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions
• Owns overall accountability for risk and controls for the application and manages risk assessments and testing
• Ensures adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
• Reviews and approves all in-take requests for new projects and provide directions as required on the initiative
• Tracks individual progress of each active project and assist in the preparation of monthly project reporting and partner/executive dashboard reporting
• Builds and maintains positive relationships with businesses, technology groups, and key stakeholders to identify and assess new project in-take requests.
• Maintains an end to end view of the customer, business and processes to be able to triage new requests based on changing partner needs.
• Ident