Manager, Tech Delivery

Job Title

Accountable for the direct, day-to-day management of a team of IT professionals within the Enterprise Data Management Office (EDMO), supporting business segments/corporate functions across the enterprise, internal partners, and stakeholder needs and requirements.

This role requires personal initiative, strong communication, analytical and interpersonal skills to interact effectively with stakeholders such as Technology, Data Governance, Control Partners and Audit.

Key Accountabilities

Customer

• Manage cross-functional team of IT professionals to support assigned business segments/corporate functions, internal partners and stakeholder needs and requirements.
• Lead the implementation and ongoing management of metadata and reference data cataloging solutions using Collibra, ensuring alignment with enterprise data governance standards.
• Lead the end-to-end lifecycle management of data products, from ideation and requirements gathering through design, development, deployment, adoption and ongoing support.
• Collaborate with business stakeholders, data owners and technology teams to define TD's data product vision, strategy and roadmap, ensuring alignment with enterprise governance and standards.
• Oversee configuration and optimization of Collibra Data Governance and Data Catalog modules, including workflows, business glossary, lineage and dashboards.
• Promote data literacy and train teams on metadata management, reference data management practices and Collibra platform usage.
• Establish day-to-day management direction and define priorities and strategies consistent with the business goals and aligned to overall direction from Technology Leadership team for own area.
• Responsible for project delivery for the set of applications in their scope, commissioning projects to be executed by Tech PMs.
• Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.).
• Develop impact assessments and manage assigned portfolio delivery schedule and periodically perform risk assessments to manage operational processes consistent across the portfolio (e.g. time reporting).
• Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress, status, and overall health of the portfolio and the individual applications.
• Assess change requests and issues across the portfolio and identify key items for reporting.
• Manage vendor relationships for own area and ensure timely/accurate communication and resolution of issues; monitor billings/expenses against contracts.
• Assist in the assessment of the scope and risk of projects; work with the client, project managers, and/or 3rd party vendors to ensure the development of broad project plans, budgets and deliverables.
• Work closely with IT leadership to ensure ongoing focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of products.

Shareholder

• Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and that projects meet or exceed expectations.
• Ensure metadata management practices are embedded in project delivery, including documentation of metadata standards and centralized cataloging.
• Implement data quality rules, profiling datasets, and maintaining lineage information for critical data elements (CDEs) using Collibra.
• Assess work plans and schedule impacts across portfolio and identify key schedule issues for reporting, escalate further as necessary.
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines—including creation of project documentation of system requirements, estimates of scope and cost.
• Track major project deliverables; communicate updates; support initiatives intended at reducing time-to-market and containing costs.
• Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate.
• Maintain proficient knowledge of the competition, customer / industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriate.
• Maintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements.
• Keep informed of technology solutions initiatives and IT direction across TDBG in order to provide strong support to the businesses.
• Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects.

Employee / Team

• Prioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Work closely with other groups, sharing knowledge of client and customer issues, needs and expectations, and contributing to sound decisions.
• Establish and maintain open and effective communication with clients, the businesses, and other team members.
• Contribute to the ongoing development of the team and business partners by sharing information, knowledge and lessons learned on a regular basis.
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.
• Participate in knowledge transfer within the team and business units.
• Establish effective relationships across multiple business and technology partners, program and project managers.

Breadth & Depth

• Key role involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients within an overall Segment CIO or within a key technology functional area.
• Advanced knowledge and understanding of assigned business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services) and managing people / projects.
• Expertise in Collibra platform configuration, integration with enterprise data platforms and automation of metadata and reference data ingestion and validation processes.
• Ability to collaborate with Data Owners, Business Asset Owners (BAO), Technology Asset Owners (TAO), and Data Stewards to maintain metadata and resolve data issues.
• Knowledgeable of external competition, industry and/or market trends in relation to own business.
• Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope (e.g., multi-function within line of business).
• Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans with a short to medium term business perspective.
• Manages system enhancements, new releases or projects typically focused on a specific product/application of moderate scope and complexity.
• Directly or indirectly manages/Leads a group of IT professionals (e.g., developers, analysts, specialists, administrators and project managers).
• Orchestrates the development of resolutions, plans and strategies for operational advancement.
• Reports to the Sr. Manager

Experience & Education

• Undergraduate degree or Technical Certificate.
• 7+ years relevant experience.
• Ability to communicate effectively in both oral and written form and bridge the gap between business users and their technical requirements.
• Demonstrated experience in metadata management, reference data management, Collibra platform administration and data governance frameworks.
• Proven ability to drive adoption of data governance tools and processes across business segments.
• Experience working directly with data and the underlying usage. Microsoft Azure experience is a benefit.
• Working knowledge of Agile (SCRUM or KANBAN) methodology is an asset.
• Knowledge of data policy and governance principles.
• High degree of multitasking and/or prioritization may be required.
• Ability to facilitate details and manage multiple customers/Lines of Business at the same time.