Manager Client Services II - Investment Management

Manager Client Service – Investment Management

Private Wealth Management, Private Investment Advice provides high-net worth clients with holistic discovery and planning towards customized advice and solutions. Based on the commitment to discovering and achieving what truly matters to each client, they bring a distinct discovery process and an integrated, team-based approach to build a wealth strategy that reflects each client's unique needs. Team members collaborate closely with each other to fully franchise the client while delivering the full spectrum of TD Wealth Services, including Private Investment Advice, Private Investment Counsel, Private Banking, Private Trust, and Wealth Advisory and Insurance Services.

The Sales & Support Leadership family consists of roles that are managing wealth sales and support professionals in delivering exceptional service to our clients. They are accountable for owning the Private Wealth Management vision, culture, and strategy in the field, exceeding client experience expectations, managing productive local TD Partner and community relationships, while ensuring an inclusive and diverse environment within each branch/center.

The Manager Client Service – Investment Management is responsible for leading a team of highly skilled support staff with diverse capabilities conducting day-to-day operations of a fast-paced branch ensuring a positive working environment, change management, consistent process improvements, and adherence to ever-changing regulatory and control requirements.

Accountabilities:

• Supervise and manage day-to-day operations of the Branch
• Coach and develop employees to proactively identify client product and services needs and deliver on the business sales, advice strategies, and individual goals
• Lead the recruitment and selection process for all support staff hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff
• Promote a fair and inclusive environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Contribute to the process of setting performance objectives for the team; track, monitor, and effectively address and/or reward performance in a timely manner
• Actively participate and contribute in national MCS Conference Calls, National and Regional Calls, providing input and feedback as required
• Contribute to operational improvements and coordinate the implementation of new policies & procedures intended to improve the quality of the client experience
• Remain abreast of client feedback on service quality and coach the team towards preventing issues and improving the client experience
• Provide leadership for all national and branch projects and initiatives
• Lead change management initiatives, together with Branch Management, to ensure implementation is smooth and adoption is early
• Assist the support team with day-to-day problem resolution and escalation requests
• Ensure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Skills Required:

• 7+ years of related people manager experience
• Deep knowledge of Wealth Management, industry, and markets
• Possess excellent people management, coaching, and stakeholder management experience
• Requires strong process management knowledge and understanding of the business and operational function areas supported
• Possess excellent decision making skills
• Effectively able to handle critical and/or high-risk issues

Education Requirements:

• Post-secondary/university degree
• Willingness to complete the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) to become licensed with the Canadian Investment Regulatory Organization (CIRO) within 6 months.