IT Support Analyst IV (US)

IT Support Analyst IV

The IT Support Analyst IV provides a broad range of systems/application support, research and analysis, administration, performance availability monitoring and management for own area.

Depth & Scope:

• Performs work on the access provisioning aspects of the application/system support
• Acts as a Subject Matter Expert and references for team members or clients
• Performs applications/systems under minimal management supervision that are moderate to highly complex
• Performs problem determination including data gathering, analysis and resolution of client applications issues
• Configures, and administers access provisioning requirements to satisfy business applications in co-ordination with appropriate stakeholders
• Develops scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment
• Gathers requirements from team and designs/identifies provisioning to satisfy end user requirements

Education & Experience:

• Bachelor's degree required in Computer Science or technical certification
• 3+ years' experience

Preferred Qualifications:

• General understanding of how code gets to production
• ServiceNow incident, problem, and change management
• ITIL, SAFe Agile certifications

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.