Customer Experience & Insights Intern/co - op (summer 2026)

Internship/Co-op Opportunity

This 4-month summer term will focus on various roles within the CX Advisor Practice supporting the business group customer journeys (i.e. Credit Cards, Everyday Banking, Secured and Unsecured Lending, Insurance, etc.). The candidate will also have exposure to the Customer Experience & Insights team including Brand Insights, Product Insights, Sponsorship Research, Diverse Communities Research, CX Measurement, CX Standards, Customer Engagement, and Customer Surveys (LEI).

How You Will Contribute:

• Work collaboratively and independently with minimal supervision; establish priorities, and use your strong communication, analytical and problem-solving skills to add value to each project you are a part of.
• Define opportunities for continued enhancements to the way customers interact with and experience TD, and make recommendations within assigned area of responsibility

Job Requirements:

• Currently enrolled in a post-secondary institution with an undergraduate degree or diploma in Business/Commerce, Marketing, Economics, Communications, Psychology, or related field; with the intent of going back to school at the start of your work term
• Demonstrated leadership through volunteer activities, community involvement, work, or related experience
• Problem solving skills and proven analytical capabilities
• Quantitative ability to draw insights from data
• English and French Bilingual is an asset but not a requirement.
• Excellent verbal communication and written communication skills
• Proven strength managing relationships.
• Highly organized with the ability to work in a fast-paced environment and manage multiple deadlines and priorities.
• Proficiency with MS Office (Excel, PowerPoint, Word)
• A curious mindset that is persistently interested in uncovering the "why" behind identified customer problems.
• Resourceful with a "can do" personality. Comfortable reaching out to internal partners and building a network of contacts willing to help advance the CXI&I team's objectives.

Additional Information:

• This position is a 4-month work term and will commence May 4th – August 21st, 2026.
• Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).
• We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
• TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements
• Work location and start dates are subject to change based on business needs

Hours:

Monday-Friday, standard business hours

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.