Customer Experience Associate - Blainville Cure - labelle (part - time, 15h/week)

Client Experience Associate

Work Location: Blainville, Quebec, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay Details: 22.50 - 28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

At TD Canada Trust, we are the frontline staff of TD. We strive to build strong and deep connections with our clients by performing numerous customer service operations and providing information and advice on TD services, products, and solutions to current and potential TD clients. In branch, we understand client needs and target opportunities to promote products and services by directing clients to the appropriate team members or internal partners, all while ensuring a positive customer experience.

Join TD Canada Trust, and think like a customer, act as a responsible owner, innovate to achieve our goals and execute with efficiency.

Description of the Position:

Can you ensure a pleasant interaction with clients while being warm? Can you handle financial operations correctly and feel a sense of accomplishment when offering an excellent customer experience? If so, take the next step in your career today and apply for the position of Client Experience Associate. We are looking for a champion who can understand client needs and offer them the best banking solutions to ensure a positive customer experience.

In your role, you will be required to:

• Handle financial operations, such as deposits, withdrawals, and bill payments, in accordance with standard operating procedures, industry regulations, and TD's Code of Conduct and Professional Ethics
• Understand and determine client needs to recommend solutions tailored to these needs, while acting discreetly for confidential matters
• Address and resolve client concerns using standard procedures and escalate exceptions to a higher level, as needed
• Meet established objectives and business goals by promoting banking solutions and following business processes accurately and in a timely manner
• Build a personal connection with clients to inform them adequately and clearly about banking solutions and processes
• Help establish a positive, diverse, and equitable work environment by promoting team efficiency and participating in individual performance and development
• Support the team by respecting colleagues, remaining dedicated, and keeping everyone informed about the status of routine activities
• Ensure a quality customer experience and recommend operational improvements when opportunities for improvement and operational excellence arise.

Requirements of the Position:

• High school diploma and/or more than one year of relevant experience
• Undergraduate degree or equivalent, an asset
• Strong sense of organization, and solid skills in administration, planning, and time management to work in a fast-paced environment
• Practical use of MS Office Suite (Word, Excel, and Outlook) and internet
• Ambitious individual with initiative, focused on accuracy, and detail-oriented for handling multiple tasks and changing priorities
• Dynamic communicator with recognized skills in customer experience, who can connect, verbally or in writing, with different people calmly, courteously, and effectively

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues, and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!

Language Requirement (Quebec only): Mastery of a language other than French to offer support or deal with employees who need services and support in a language other than French.