Customer Service Executive - Ilmscv Finance - Motor Finance - Sales - Pune - The Melange - CSE

Job Description

Key Accountabilities:

• Lead Generation: Generates lead for deals through interactions with DSE or through channel partners/open market
• Customer Relationship Management: End to end customer relationship management including explaining product offerings and resolving sales queries
• Cross-selling product offerings to customers
• Educates customer with information to build their understanding of issues and capabilities
• Goes beyond their day to day work to assist customers in a positive manner
• Dealer Relationship Management: Maintaining relationship with assigned dealer
• Deal Processing: Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
• Internal Stakeholder Management: Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:

• Units Disbursed
• 1st EMI Resolution
• RC Collection

Qualification: Any Graduate

Experience: 0-2 years' work experience only in Vehicle Sales

Skills & Competencies:

• Functional Competencies:
• Communication Skill
• Negotiation Skill
• Market/Industry Knowledge
• Analytical Skill
• Product Knowledge
• Behavioural Competencies:
• Execution Excellence
• Customer Centricity