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Customer Service Executive - Sales - NCV Finance Other OEM - Motor Finance - Sales - Thane - Ace Business Centre (3rd Floor) - CSE

Build and manage vehicle loan leads and customer relationships for NCV Finance products
Thāne, Mahārāshtra, India
Junior
6 hours agoBe an early applicant
Tata Capital

Tata Capital

Provides consumer and business financing, wealth management, and investment services across retail, corporate, and infrastructure sectors in India.
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Job Title

Job Description

Key Accountabilities:

Lead Generation

  • Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

  • End to end customer relationship management including explaining product offerings and resolving sales queries
  • Cross-selling product offerings to customers
  • Educates customer with information to build their understanding of issues and capabilities
  • Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

  • Maintaining relationship with assigned dealer

Deal Processing

  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
  • Internal Stakeholder Management
  • Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:

  1. Units Disbursed
  2. 1st EMI Resolution
  3. RC Collection

Qualification: Any Graduate

Experience: 0-2 years' work experience only in Vehicle Sales

Skills & Competencies

Functional Competencies

  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge
  • Analytical Skill
  • Product Knowledge

Behavioural Competencies

  • Execution Excellence
  • Customer Centricity
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Customer Service Executive - Sales - NCV Finance Other OEM - Motor Finance - Sales - Thane - Ace Business Centre (3rd Floor) - CSE
Thāne, Mahārāshtra, India
Customer Success
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About Tata Capital
Provides consumer and business financing, wealth management, and investment services across retail, corporate, and infrastructure sectors in India.