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Associate - Lead Management - Customer Service - Mumbai - Lodha (i - think Techno Campus) - JM

Manage lead generation and CRM-driven closures while coordinating cross-departmental resolution for customers.
Thāne, Mahārāshtra, India
20 hours agoBe an early applicant
Tata Capital

Tata Capital

Provides consumer and business financing, wealth management, and investment services across retail, corporate, and infrastructure sectors in India.
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Job Title

Job Description

Responsibilities:

• Handle and monitor various types of calling viz: Awareness, Over-due, Promotional, Special Event, Insurance Renewal, Retention and exit calling Generating leads through above callings

• Manage & Monitor CRM for final closures

• Inbound query resolution of Customers – Calls & Emails.

• Co-ordinate for closure of all inbound/Out bound calls & emails with the inter-departmental officers

• Co-ordination with internal departments for timely and correct resolution to the customer

• Handle a team of executives and their productivity as per the desired goals of the organization Preparation of MIS.

Qualification: Post Graduate/ Graduate in any discipline

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Associate - Lead Management - Customer Service - Mumbai - Lodha (i - think Techno Campus) - JM
Thāne, Mahārāshtra, India
Customer Success
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About Tata Capital
Provides consumer and business financing, wealth management, and investment services across retail, corporate, and infrastructure sectors in India.