Customer Service Officer

Customer Service Officer

Are you ready to start your career in Customer Service? Look no further! We are looking for a full-time Customer Service Officer to join the Tassal team based in Sydney Olympic Park! The position comes with the flexibility to work from home 2 days each week.

This is a fast-paced role that is essential in ensuring that we deliver an exceptional experience for our customers. You will be responsible for dealing with internal and external customers each day. With our in-depth onsite training you will be able to confidently deal with any problems that may arise in relation to your customers.

In this role you will:

• Diligently utilise systems, process and procedures to effectively manage calls and emails within the desired SLAs
• Ensure all orders and invoices are completed accurately and in a timely manner
• Perform inbound and outbound calling
• Work closely with key stakeholders to escalate and resolve any customer issues
• Provide customers with detailed and accurate information on products and services
• Share important information with peers, leaders and other key stakeholders
• Demonstrate Professional Selling Skills to cross sell and up sell Tassal's products to new and existing customers
• Complete all general administrative tasks with high attention to detail and accuracy
• Utilise your prior customer service experience to interact with customers in a positive and constructive manner
• Bring a solution focused and innovative mindset, making recommendations on systems, process and procedures as appropriate
• Working rotational weekends (once every 6 weeks) and public holidays is required in this role.

About you

• Sound knowledge in the use of Microsoft Office products, in particular Excel, Outlook, Word, Teams and OneNote
• Exposure to ERP systems will be an advantage but full training will be provided
• Ability to problem solve and bring effective resolutions to issues
• Maintaining a high level of customer satisfaction with a true desire to help our customers
• Tech savvy and comfortable navigating multiple computer systems
• Strong attention to detail
• Confident and well spoken
• Effective communication and stakeholder engagement skills
• Strong planning and organisational skills
• Prior customer service experience

What's in it for you?

• Be part of a global company with expanding interests in seafood
• Access to Maxxia Rewards – an online app where you can purchase discounted movie tickets, Red Balloon Vouchers, get discount at many entertainment venues and restaurants, plus more!
• Access to Workplace, Health and Wellbeing Support for yourself and your family including but not limited to Personal Challenges, Mental Health, Grief, Separation or Financial challenges.
• Paid day off for your birthday.
• Discounted Private Health Insurance with waived waiting periods.
• Discounted Seafood

Who are we?

Our people each contribute in different ways, embracing our business values and harnessing our can do – safely culture with purpose and intent. Our shared values are an essential part of our business culture, they define us. They underpin and guide our commitment, attitude, how we work and the quality of our products. We are passionate, we achieve together, we own it and we can do safely.

If you are passionate about people, sustainability, and are ready for an exciting opportunity, we encourage you to apply for this position with your Cover Letter and Resume. We encourage early applications as we review on a daily basis.

If you have any questions, please email Georgina at Georgina.Bull@tassal.com.au