IT Support Specialist

IT Support Specialist Role At TaskUs

Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. Set up all hardware (laptops, desktops) with the appropriate software for new hires and ship them at a timely manner. Your primary responsibility is to ensure that computer systems, hardware, software, and networks are operating effectively and to address any technical issues that may arise. Serves as the first point of contact for users experiencing IT-related problems, responding to inquiries, troubleshooting issues, and resolving technical issues in a timely and efficient manner.

Additionally, plays a crucial role in maintaining system security, conducting system upgrades, and assisting with technology-related projects and initiatives. By providing reliable technical support, they enable employees to work efficiently and contribute to the overall success of the company or department.

Required Qualifications:

• Proven experience in providing technical support and troubleshooting for computer systems, software, and hardware.
• Strong knowledge of operating systems such as Windows, macOS.
• Understanding of computer networks, including LAN, WAN, and VPN connectivity.
• Proficiency in diagnosing and resolving common software and hardware issues.
• Excellent communication and customer service skills to effectively assist and communicate with end-users. Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Basic knowledge of system security and data protection best practices.
• Familiarity with VMWare Workspace One, Cortex XDR, MDT, Service now ticketing, ITIL (Information Technology Infrastructure Library) principles and practices.
• Experience in a BPO or similar environment will be considered as a strong asset

Preferred Qualifications:

• Experience in administering and supporting cloud-based services and applications
• Understanding of IT asset management and inventory control practices.
• Proactive attitude towards staying updated with emerging technologies and industry trends.

Education / Certifications:

• A bachelor's degree or equivalent in computer science, information technology, or a related field.
• Relevant industry certifications, such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation Certification.

Work Location / Work Schedule / Travel:

• Office Based
• Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.