Customer Experience Representative - Temporary Position

Customer Experience Representative

The Customer Experience Representative will be responsible for all customer service as part of a thriving operations team. The Customer Experience Representative will proactively engage with customers, ascertain best practices and fully implement our platform to exceed our customer's health and wellness goals and expectations. The ideal candidate can quickly jump in and learn the product line and software tools in order to solve problems seamlessly -- problem solving is a must, and experience with e-commerce customer service is strongly preferred. Ultimately, this role is responsible for ensuring every customer has an excellent experience.

Please note: This is a Temporary Position through January 2026.

What you will do every day:

• Manage multiple software applications (email, phone) and technology platforms to provide front line support to customers as well as support offline projects
• Manage and execute multiple special tasks and projects including but not limited to moderating customer reviews, managing customer exceptions, and providing detailed reporting
• Advocate for customer needs by suggesting and implementing (when possible) customer experience improvements
• Build positive rapport and communicate effectively and knowledgeably with different personality types as their main touchpoint with the client
• Be empathetic towards customers and their needs and treat customers with first class service
• Manage and report metrics and error rates to ensure 1-touch customer resolution and high customer experience ratings

Who you are:

• Strong ability to empathize with others as well as the ability to interface with all levels of the organization
• Phenomenal work ethic and an obsession with delivering the highest possible quality of work
• Efficient and effective in multi-tasking; you should enjoy working on multiple things at once
• The drive to grow professionally and the commitment to make it happen
• A true team player; you enjoy connecting with your colleagues and appreciate the camaraderie that comes with a small group
• A very quick learner that likes to build on processes

What you bring:

• 2+ years of working in customer service, preferably in a technical support or healthcare environment
• Start-up or ecommerce experience highly preferred
• Passion about healthcare and building a health brand
• Strong written and verbal communication skills
• Experience with Salesforce, Zendesk, Mailchimp, Mandrill, Redash and Google Products
• Extreme attention to detail; preference for organization, order and consistently achieving goals
• A commitment to your team and a willingness to take on roles that go beyond the call of duty
• The ability to easily communicate with customers about sensitive or difficult topics
• A winner's mindset; you set out to achieve the gold and don't accept falling short of your goal
• Bachelor's degree preferred but we will consider equivalent work experience

What's in it for you?

• Competitive salary
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

About Us

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.