Customer Service Representative - Remote Eligible

Customer Service Representative (Residential)

The Residential Customer Service Representative is the initial point of contact for Tarkett residential customers. They will receive communication and orders through phone calls, email, fax, and website activity. They will also serve as the primary liaison for internal departments such as Sales, Project Management, Credit, Production Planning, Operations, Technical Services, and Shipping to make certain that orders are entered, processed, and fulfilled accurately and timely. They will answer inquiries regarding order progress, product lead times, freight rates, technical specifications, warranties, and required company forms when requested. They will also assign stock and other duties as assigned.

Your skills we value:

• Primary point of contact for key accounts and internal stakeholders including project management, sales, operations, and logistics
• Processes and tracks orders and expedites through production and shipping
• Proactively looks for solutions to customer requests
• Stays abreast of residential products across all product categories
• May participate in regular conference calls with Residential Accounts
• Uses keyboarding, data entry skills and computer programs (Excel, CAMS, SAP, AS400, Word, CRM, etc.)
• Provides product specifications, installation instructions, and warranty forms when requested
• Cross trains in all facets of the department and may serve as backup for others in the department
• Answering calls in a high call-volume setting
• Other duties as assigned

Experience & Education Desired:

• A history of success in customer service, inside sales or a similar field
• High school diploma or GED and 2+ years of customer facing experience
• Experience in residential, hard, and soft surfaces a plus
• Experience in CAMS/SAP Require
• Intermediate to advanced proficiency Microsoft Office Suite, especially Excel
• Excellent organizational, written, and verbal communication skills a must

What We Offer:

• A commitment that Safety is #1
• Competitive benefits, pay, and retirement plan options!
• Career growth, stability, and flexible work arrangements.

Responsible Manufacturing – Protecting Our Planet for the Future:

• We utilize renewable energy and a closed loop recycled water process.
• We are committed to reducing greenhouse emissions and water consumption.
• We are the only flooring company recognized by the Asthma and Allergy foundation.

Who we are:

With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.

Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach.

Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT).

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.