Agent À L'expérience Client / Customer Experience Officer

Agent D'expérience Client

The agent at the client experience plays a key role in welcoming patients by embodying professionalism, courtesy, and empathy. As the first point of contact, they are responsible for conveying a positive image of the company while supporting the staff.

Daily Responsibilities

• Welcome patients warmly, whether in person, by phone, or by email, adopting a professional and attentive attitude.
• Manage patient appointments efficiently.
• Create and update patient records.
• Process orders and billing for client materials.
• Direct patients to the appropriate professionals according to their needs.
• Transmit reports to the doctor and inform patients of the receipt of these results.
• Perform necessary report conversions.
• Prepare, upload, and enter patient information.
• Contact patients to schedule appointments.
• Create a file for new patients.
• Assist in the preparation and upload of monitors.
• Enter patient information into the system, including questionnaire entry and sending for analysis.
• Manage the reception and archiving of preliminary and final reports, and inform patients.
• Confirm appointments and ensure all data is correctly entered into the computer system.
• Gather necessary information to complete patient records.

Profile Sought

• DEP in office work or equivalent experience.
• Minimum 2 years of experience in customer service, in the health field (an asset).
• Excellent mastery of the Office suite and comfortable with computers and QuickBooks software.
• Good sales and customer service skills.
• Excellent command of French and English, both spoken and written.
• Interpersonal skills and autonomy in work.
• Rigor, organization, and ability to manage priorities.
• Analytical, communication, and problem-solving skills.
• Efficiency, courtesy, attention to detail, and active listening to patient needs.

Working Conditions

• Fixed schedule from Monday to Friday: 9 a.m. to 5 p.m.
• Salary starting at $21.86 per hour according to salary policy and job requirements.
• Group insurance plan available after 3 months.

*The masculine is used to lighten the text.