K - 12 Scholarship Program Customer Service Representative

Join Our Team at Tallahassee State College

Tallahassee State College (TSC), recently recognized as one of the Most Promising Places to Work in Community Colleges for 2025, is excited to announce a grant-funded opening for the position of OPS K-12 Scholarship Programs Customer Service Representative with McKay Scholarship – Florida Department of Education. We are looking for someone who shares our commitment to fostering a vibrant workplace community.

What You'll Do

The OPS K-12 Scholarship Programs Customer Service Representative serves as a Customer Service Representative for the School Choice Information Hotline. This position involves answering phone calls, addressing inquiries, and providing technical assistance to callers.

You'll be responsible for executing the following functions:

• The individual selected for this position will be a member of a call center team. The hotline is answered 8 hours per day, five days per week, and the person in this position will be an additional Customer Service Representative (CSR) to help answer calls.
• CSRs answer calls from the School Choice Information Hotline for the Office of Independent Education and Parental Choice and provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs in the office.
• Customer Service Representatives are required to know the statutes that regulate the K-12 scholarship programs and to interpret the language so that participants can understand and comply with the law.
• This is a great opportunity for someone who is capable of clear communication with others in a courteous and professional manner. Ideal for students, retirees, and others seeking part-time employment.
• (Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

Who We're Looking For

We're seeking a candidate who brings not only technical expertise but also a passion for education and student success. Our ideal candidate will have:

• Graduation from a standard high school or equivalency diploma
• At least two years of work experience.

Bonus points if you have:

• Fluent in Spanish, Creole.
• A love for keeping up with current events.

What We Offer

• The BENCOR FICA Alternative Plan as an important retirement benefit for all part-time, seasonal and temporary employees.
• Opportunities for professional development.
• Free access to TSC athletics, fine arts, and performing arts events.
• Health and Wellness Resources
• Free parking and employee discounts
• Employee Assistance Program

A Little About Us

Established in 1966, Tallahassee State College is dedicated to providing high-quality educational opportunities for students from Leon, Gadsden, and Wakulla counties, as well as from throughout the state, nation, and abroad. TSC offers a wide range of academic and workforce training programs, including associate degrees, bachelor's degrees, and in-demand certifications. Consistently ranked as one of the top colleges in the nation, our vision is to be recognized as your College of Choice.